Full-Time

Mid-Market Demand Account Manager

Confirmed live in the last 24 hours

Parachute Health

Parachute Health

201-500 employees

Digital platform for ordering medical equipment

Compensation Overview

$58.5k - $70k/yr

+ Commission

Junior, Mid

Remote in USA + 2 more

More locations: New York, NY, USA | Denver, CO, USA

Employees can work remotely in the United States or have the option to work from our New York City or Denver offices.

Category
Customer Success
Sales & Account Management
Required Skills
Sales
Hubspot
Data Analysis
Requirements
  • Bachelor’s degree or equivalent experience in account management, customer success, or sales.
  • 2-3 years of experience in account management, customer success, or a related field. Healthcare tech experience preferred. Experience managing a portfolio of accounts with measurable growth in usage and revenue.
  • Strong communication and organizational skills. Success in this role requires a foundational understanding of EHR platforms, integrations, and healthcare workflows to effectively guide clients in adopting and utilizing the Parachute platform as a key part of their operational processes.
  • Familiarity with SaaS platforms or healthcare industry experience is a plus.
  • Familiarity with CRM tools like Gainsight and HubSpot, with the ability to analyze customer data, identify trends, and develop strategic account plans.
  • Ability to travel up to 30% of the time.
Responsibilities
  • Collaborate with the implementation and sales teams to onboard accounts, sign up and train new users, and drive complete adoption of the Parachute platform throughout the organization.
  • Ability to execute strategic account plans to deepen engagement within large potential facility customers, including identifying upsell opportunities and enhancing platform adoption.
  • Proactively address client needs by managing account configuration, troubleshooting integration issues, providing additional training, and resolving platform-related questions.
  • Collaborate closely with integration and support teams to resolve technical challenges efficiently.
  • Gather and relay client feedback to product and design teams, contributing to platform enhancements and ensuring continuous improvement aligned with client needs.
  • Analyze usage trends and client workflows to identify opportunities for increased engagement and expanded adoption of Parachute.
  • Collaborate with clients to develop tailored strategies for optimizing their DME workflows, addressing pain points, and introducing best practices.
  • Leverage data insights to propose actionable solutions, ensuring clients maximize the platform’s value while driving higher utilization and client satisfaction.
  • Provide clients with usage data to demonstrate value and inform decision-making.
  • Define and track key performance indicators (KPIs) to measure account health and success.
  • Analyze account performance data and provide regular reports to management and stakeholders.
  • Conduct quarterly business reviews to showcase value through data-driven insights and metrics.
Desired Qualifications
  • Client-Centric: Passionate about building strong relationships and delivering exceptional service.
  • Organized: Able to manage multiple accounts and competing priorities effectively.
  • Proactive Problem-Solver: Skilled at identifying issues and proposing actionable solutions.
  • Strong Communicator: Confident in delivering training, addressing client needs, and providing clear updates to stakeholders.
  • Fast, Curious, and Independent Learner: Excels at quickly adapting to new tools and processes.

Parachute Health provides a digital platform that simplifies the ordering process for Durable Medical Equipment (DME), such as wheelchairs and oxygen tanks. The platform connects healthcare providers, suppliers, and patients, allowing for electronic prior authorization and data reporting analytics. Clients, including DME suppliers and health systems, benefit from improved efficiency, patient satisfaction, and compliance with regulations. Parachute Health operates on a subscription and service fee model, charging clients for access to its platform. This model supports a steady revenue stream while delivering value through faster order processing and better operational performance. The company's goal is to enhance patient care and streamline healthcare operations.

Company Size

201-500

Company Stage

Early VC

Total Funding

$15.4M

Headquarters

New York City, New York

Founded

2015

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven analytics optimize inventory management and reduce supplier costs.
  • Telehealth expansion increases demand for integrated remote patient monitoring devices.
  • Value-based care models align with Parachute Health's mission to improve outcomes.

What critics are saying

  • Increased competition may erode Parachute Health's market share.
  • Rapid tech advancements require continuous updates, straining resources.
  • Data privacy concerns may arise with expanded AI capabilities.

What makes Parachute Health unique

  • Parachute Health offers a unique AI Intake solution for DME/HME suppliers.
  • The platform integrates prior authorization, reducing costs and streamlining administration.
  • Partnerships with major healthcare companies enhance Parachute Health's ePrescribing capabilities.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Remote Work Options

Company Equity

Performance Bonus

Flexible Work Hours

Paid Holidays

Phone/Internet Stipend

Home Office Stipend

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

4%

1 year growth

5%

2 year growth

7%
News Journal
Oct 15th, 2024
Parachute Health Unveils Innovative AI Intake Solution

NEW YORK, Oct. 15, 2024 /PRNewswire/ - Parachute Health, the platform empowering clinicians with simple DME/HME ordering, is announcing its powerful AI Intake solution to enhance business operations for DME/HME suppliers and to improve patient care.

Madison Startups
Jun 28th, 2024
EnsoData, Parachute Health Partner

EnsoData has partnered with Parachute Health, an ePrescribing platform for digital durable medical equipment (DME) orders, to connect sleep disorder diagnosis to therapy prescription, which will improve access for patients and physicians, the company announced recently.

PR Newswire
Jun 17th, 2024
Parachute Health Launches Integrated Solution Of Dme Ordering With Prior Authorization

Newly Embedded Prior Authorizations in the Parachute Platform Reduce Costs and Streamlines Administration for Health Plans, DME/HME Providers, and CliniciansNEW YORK, June 17, 2024 /PRNewswire/ -- Parachute Health, the platform empowering simple DME and HME ordering, announces the launch of its groundbreaking collaboration with two of the largest healthcare companies to revolutionize DME ePrescribing and now prior authorization while reducing costs for health plans, DME providers and clinicians. Through the new platform functionality, Parachute Health now uniquely streamlines the prior authorization process to reduce friction at the point of care and improve patient outcomes.This collaboration solves the prior authorization burden that has long plagued clinicians and DME providers alike and resulted in significant delays, provider burnout, and patient dissatisfaction. The new integrated solution eliminates this pain point by embedding prior authorization workflows directly into the prescribing process. This liberates providers from an arduous back-and-forth authorization process, allowing them to focus on delivering exceptional patient care."Growing up in a healthcare family, watching my sister as a doctor, mom as a nurse, and family's pharmacy, I witnessed firsthand how time-intensive and opaque the process was to obtain an authorization. I am excited to be streamlining the ordering and authorization process by partnering with payors and building the necessary cost-controls to eliminate the current administrative burden that all stakeholders face," said David Gelbard, CEO and Founder of Parachute Health. "As Parachute continues to scale our revolutionary open e-prescribing platform nationally, it is exciting that we are now able to embed prior authorizations into the point-of-care ordering process

PR Newswire
Sep 19th, 2023
Parachute Health Welcomes Industry Veteran Rob Boeye To The Team & Announces The General Release Of Its Newest Product: Renewals By Parachute

PRINCETON, N.J., Sept. 19, 2023 /PRNewswire/ -- Parachute Health, a leading provider of ePrescribing software for durable medical equipment (DME), welcomed Rob Boeye as Commercial Leader - HME. Boeye joins Parachute Health with over 25 years of experience working with home medical equipment (HME) providers to drive product innovations and digital transformation. He most recently served as Executive Vice President at Brightree, where he led initiatives to help providers improve business performance through workflow automation and analytics."We are thrilled to welcome Rob to the Parachute Health team. His depth of expertise in the HME industry and passion for helping providers succeed will be invaluable as we continue enhancing our platform to meet the evolving needs of our customers," said Catie Moser, SVP Client Success at Parachute Health."It's clear that the team at Parachute Health truly understands the pain points HME providers face in managing workflow for their referral sources and patients. I'm excited to leverage my experience to help shape solutions that tangibly improve HME provider workflows and simplify the clinician experience ordering products for their patients," said Rob Boeye

PR Newswire
May 4th, 2023
Parachute Health Releases Conversion Rate Data For Prescription Renewals

PRINCETON, N.J., May 4, 2023 /PRNewswire/ -- Parachute Health announces data from the first year of prescription renewal functionality available in the Parachute Platform. With 72% of orders signed, in a median time of 38 minutes, Renewals by Parachute helps DME suppliers and healthcare providers across the US ensure timely and reliable continuation of care.What is Renewals by Parachute?Renewals by Parachute is the newest product offering from Parachute Health to power timely prescription signatures. Create supplier-initiated DME prescription requests for clinicians to review and sign via their preferred method — a clinician call-to-action to ensure their patients continue to receive DME and supplies on time.The offering features:Flexible support for creating any DME prescription requiring a clinician's signature, with full automation through Parachute SignatureAPI's or simple mass request feature.A dashboard to monitor signature requests with a live data feed to support real-time feedback if the patient's clinician has changed or if follow-ups are required.Same Parachute experience >370,000 clinicians love today, with order review workflows and 1-click eSigning by email / SMS or on their existing Parachute dashboard.Faster order completionRather than waiting a week or more to complete a patient's prescription renewal using traditional fax-based workflows, with Renewals by Parachute 52% of clinician requests are returned within 1 hour nationwide… and 72% are reviewed within a week!No phone follow-ups and no driving to drop off stacks of prescriptions for referrals to complete. Supplier customer service and sales teams can re-allocate time to coordinating better care and experiences for patients.Automated digital opt-in invitations for Brightree users"Renewals by Parachute allows Brightree customers to offer referrals even more flexibility in ordering and completing documentation to serve patients faster," said Steve Griggs, CEO of Adapt Health. For suppliers who already use Brightree's SNAP, all referrals receive prescription renewal requests: by email / SMS if they have opted in, and otherwise by fax — with an invitation to complete the prescription digitally and opt into DME ePrescribing."At Brightree, we are dedicated to providing healthcare providers with the necessary tools to offer exceptional patient experiences, and our partnership with Parachute Health is a testament to this commitment," notes Nick Knowlton, Vice President, Strategic Initiatives at ResMed, which owns Brightree. "Together, we aim to streamline the complex resupply process, while keeping patients engaged and informed every step of the way."Dustin Eubanks, SVP of Partnerships at Parachute Health echoed the sentiment, adding: "The collaboration with Brightree allows us to accelerate the DME industry transition to digital, introducing much needed transparency to lower cost of care and optimize patient care."Facilitating conversion to eSigning and DME ePrescribingRenewals by Parachute is another tool on the Parachute Platform to introduce efficiency into DME ordering