Full-Time

Onboarding Specialist

French Speaking

Posted on 1/9/2025

OpenTable

OpenTable

1,001-5,000 employees

Online restaurant reservation and management service

Food & Agriculture
Consumer Goods

Junior

No H1B Sponsorship

London, UK

Hybrid role requiring 2 days a week in-office.

Category
Customer Success Management
Sales & Account Management

You match the following OpenTable's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 1+ years experience, preferably in a support, implementation or hospitality role
  • Experience training non-technical customers on the use of software
  • Understanding of restaurant operations a must with direct restaurant experience helpful
  • Proficiency (verbal, reading and written) in English and French. Proficiency in any other European language would be an advantage.
  • Proven track record to drive projects through to completion
  • Ambitious to get things done with minimal direction
  • Good phone and telepresence required for effective training and implementation
  • Excellent organization, documentation and time management skills
Responsibilities
  • Enthusiastically contact our restaurants and guide them through the onboarding process
  • Work with our restaurant partners to configure the OpenTable system to their needs
  • Use phone and online tools to train key restaurant staff with an emphasis on specific ways the restaurant can use OpenTable to optimize its operations
  • Provide administrative and coordinator functions related to the Global Onboarding program including scheduling training activities, content collection, and software implementations
  • Work with restaurant staff and potential 3rd parties to deploy the OpenTable Booking widget
  • Work with internal partners to help develop and refine the Onboarding program
  • Effectively handle a queue of restaurants to reduce time-to-onboarding
  • Communicate the status of tasks and the backlog to peers and a broader community
  • Works closely with OpenTable's Sales, Customer Success, Customer Support and Billing teams to eliminate customer difficulties.
Desired Qualifications
  • Proficiency in any other European language would be an advantage.
  • University degree preferred

OpenTable connects diners with a variety of restaurants through its online reservation service. Users can browse different dining options, read reviews, view menus, and make reservations easily. The platform is free for diners, allowing them to find and book tables at their favorite restaurants. Restaurants benefit from OpenTable by paying a subscription fee to be listed and may incur additional charges based on the number of reservations made. This dual revenue model provides a steady income for OpenTable, which is part of Booking Holdings, giving it a strong market presence. The goal of OpenTable is to enhance the dining experience for users while helping restaurants manage bookings and optimize their seating capacity.

Company Stage

Acquired

Total Funding

$46.9M

Headquarters

San Francisco, California

Founded

1998

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • AI agents boost productivity and enhance user experience on the platform.
  • Partnerships with chains like Bar Louie enhance guest experiences and streamline operations.
  • Recognition of restaurants on OpenTable's platform enhances brand visibility and attracts diners.

What critics are saying

  • Competition from platforms like Resy could draw diners away from OpenTable.
  • Bar Louie partnership may not align with OpenTable's typical user demographic.
  • Over-reliance on AI agents could impact customer service quality if not managed properly.

What makes OpenTable unique

  • OpenTable offers a comprehensive platform for restaurant discovery and reservations.
  • The platform provides tools for restaurants to manage bookings and optimize seating capacity.
  • OpenTable is part of Booking Holdings, enhancing its market reach and infrastructure.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

401(k) Company Match

Flexible Work Hours

Wellness Program

INACTIVE