Support Analyst - Front Office FX

We are seeking a skilled and motivated Support Analyst to join a well respected investment bank in their Front Office FX team on their London Trading Floor. In this role, you will be responsible for providing technical and operational support for our electronic trading platforms. You will work closely with traders, developers, and other support teams to ensure the smooth and efficient operation of their eFX trading systems.

Key Responsibilities:

• Be responsible for support of all applications used in the FX trading and eCommerce areas including position management and treasury trading systems, electronic trading platforms application support, rate aggregation, pricing, distribution, low latency position keeping and auto-hedging systems. The team are points of contact for requests for new/different sources, exchanges etc.
• Take a proactive approach to managing the production plant, including ownership of monitoring, the knowledge base, and documenting new procedures and application on-boarding runbooks.
• Assist as point of contact between IT and business management for organising events such as upgrades and scheduled downtime.
• Miscellaneous support of existing and new systems to complement the helpdesk service already in place.

Must-have

• Strong Unix / Linux skills (outside of just moving around directories and viewing logs)
• SQL
• Solid experience in IT to include minimum 2 years of experience in industry
• Previous experience of working in a front office trading IT environment
• Previous experience in a front office support role engaging directly with Sales and Trading desks

Nice to Have

• Demonstrated understanding of ITIL processes
• Experience or knowledge of any of the following systems would be of benefit – Murex, ITRS/Geneos, Python D3, Control-M, KDB/Q, Fix Messaging