Product Director - Payments and Fraud

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

About Cleo

Most people come to Cleo to do work that matters. Every day, we empower people to build a life beyond their next paycheck, building a beloved AI that enables you to forge your own path toward financial well-being.

Backed by some of the most well-known investors in tech, we’ve reached millions of people to support them throughout their financial lives, from their first paycheck to their first home and beyond. We’re hitting headlines too. This year, Forbes named us as one of their Next Billion Dollar Startups, and we were crowned the ’Hottest Tech Scaleup’ at the Europas.

Follow us on LinkedIn to keep up to date with new product features and insights from the team.

This role involves leading the Payments and Fraud pillar of Cleo part of a wider Money pillar thats made up of 5 squads.

Your Responsibilities:

• Vision and Strategy: Own the vision, long-term strategy, and roadmap for the Payments and Fraud pillar, aligning with Cleo’s overall business goals.
• Leadership: Hire, build, develop, and lead a high-performing product management team, fostering an open and collaborative team culture.
• Collaboration: Work closely with partners in product, engineering, design, user research, and data to ensure Cleo meets business and user needs.
• Fraud Management: Spearhead the fraud management strategy, keeping it robust across all products. Analyse user behaviour for signs of fraud, refine risk control measures, and maintain minimal fraud rates.
• Payments Strategy: Lead the development and execution of a comprehensive payments strategy to enhance transaction efficiency and ensure regulatory compliance.
• Technology and Innovation: Advocate for the adoption of new technologies and services that can enhance fraud prevention and payment processing.
• Stakeholder Reporting: Regularly report payment success metrics and progress to senior leadership.
• Customer Value: Consistently deliver impactful initiatives that provide immense customer value and drive business results.
• Cross-Functional Integration: Empower and collaborate with various teams to integrate payment components into new and existing products seamlessly.
• Compliance: Maintain a close partnership with compliance to ensure all AML and compliance obligations are met.

We are looking for:

• Expertise in Fraud and Payments: In-depth knowledge of fraud management and the US payments ecosystem.
• Strategic and Analytical Skills: Proven experience in developing and executing comprehensive strategies with measurable success, and top-notch analytical skills, especially with SQL.
• Leadership and Collaboration: Strong leadership abilities with a track record of fostering collaboration across different teams and departments.
• Technical Proficiency: Hands-on experience with payment processing platforms, systems, and technologies, and familiarity with data science applications.
• Creativity and Drive: A creative approach to problem-solving and the energy to ensure your product’s success and impact.
• Experience in Fintech: Previous experience in the fintech space, understanding the dynamics of financial technologies.

Join us and lead the charge in revolutionising how people interact with their finances, driving innovation in payments and fraud prevention at Cleo.

What do you get for all your hard work?

• A competitive compensation package (base + equity)  This role is PM5 level. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/
• Work at one of the fastest-growing tech startups, backed by top VC firms like Sofina, Balderton & EQT Ventures.
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility: We treat you as humans first, employees second. Because we can’t fight for the world’s financial health, if we’re not healthy ourselves. This means all the usual perks but it also means flexibility. We take pride in being a flexible workplace that trusts our Cleople to deliver their best work, giving you the autonomy to structure your day around morning drop-offs to school or daily dog walks.
• Hybrid-first: Join our hybrid-first team, where we blend the best of both remote and in-office work. We expect our team members to be in our London office 1-2 times a week. On Thursdays, we buy you lunch but you can come to the office on whichever days work best for you!
• Other benefits;
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
• Check out our new benefits package here: https://web.meetcleo.com/blog/big-benefits-energy-the-latest-cleo-employee-benefits
• 6% employer-matched pension in the UK
• Company-wide performance reviews every 8 months e.g every 2 terms, in line with our termly cycles (Jan-April, May-Aug, Sept-Dec):
• Generous pay increases for high-performers and high-growth team members
• Equity top-ups for team members getting promoted
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We’ll pay for your OpenAI subscription
• Online mental health support via Spill
• And many more! 

UK App access: The Cleo app is no longer downloadable in the UK. Why? 99% of our users are based in the US – where financial health is often overlooked. We’ve decided to shift our focus to where we can provide the most value and make the greatest impact.