Senior User Researcher
Posted on 1/10/2023
London, UK
Experience Level
Desired Skills
UI/UX Design
  • Have studied HCI, Interaction Design or a related subject area such as Cognitive Psychology to degree level including practical experience of moderating tests with users
  • A masters level degree or higher would be preferable
  • A passionate interest in video games
  • Deep and broad experience with qualitative research methods
  • Strong verbal and written communication skills; presenting information concisely and efficiently to people at all levels of the organisation
  • Good negotiation and influencing skills and be able to work well with cross-functional teams
  • Good organisation skills with the ability to prioritise tasks in a fast-paced environment
  • An excellent attention to detail and a strong commitment to quality, both in terms of your own work & in improving product quality through usability testing
  • A commitment to reliability, with a clear understanding & communication of the limitations of the research results
  • A good grounding in HCI and usability methods and excellent analytical ability; able to identify the key problems which need to be addressed
  • Ability to be open-minded and forward thinking and actively maintain an interest in the field
  • Collaborate with game developers to fully understand their needs and produce an overall research plan that optimally fits user feedback into the development processes
  • Plan and design research activities that support the development of the games
  • Carry out research activities including moderating tests, observing users, analysing findings, and writing reports
  • Communicate findings with the development team to develop a deep understanding of user behaviour and needs
  • Assist the research team in improving processes and methods
  • Supervise the work of more junior members of the team
  • Mentor more junior members, finding opportunities for their career growth
  • Act as an ambassador, advocating user research internally and externally
Desired Qualifications
  • Familiarity with quantitative research methods using statistical analysis
  • An understanding of a live service product & the role of user research to support continued development
  • You know the game development process & the role & limitations of usability testing at each development stage
  • Usability or UX testing experience, including client/account management, creating study designs, moderating sessions, writing reports, and presenting findings to a multi-disciplinary audience
  • Experience in mentoring more junior researchers
PlayStation Global

5,001-10,000 employees

Online multiplayer gaming and digital media delivery service
Company Overview
Playstation's mission is to deliver new joy, excitement and awe to everyone. The company builds software and hardware for gaming consoles and content.
  • Health and wellness: Medical (PPO, HDHP, and HMO), dental, vision, disability, employee assistance program, flexible spending accounts, health savings account, student loan repayment assistance, education reimbursement program, wellness reimbursement, identity theft protection, basic and voluntary life and AD&D insurance, business travel accident insurance, 4.5% 401(k) match, commuter program, additional voluntary programs (group legal, pet insurance, auto and home insruance), onsite flu shots and biometric screenings
  • Family and time off: 12 paid holidays, generous PTO, paid parental leave, adoption assistance program, 529 college savings plan match, back-up child care, parental and elder care coaching
  • Perks: Sony product discounts, passport perks program, monthly $10 Playstation Network voucher, employee referral bonus, game launch events
Company Core Values
  • Dreams & Curiosity: Pioneer the future with dreams and curiosity
  • Diversity: Pursue the creation of the very best by harnessing diversity and varying viewpoints
  • Integrity & Sincerity: Earn the trust for the Sony brand through ethical and responsible conduct
  • Sustainability: Fulfill our stakeholder responsibilities through disciplined business practices