Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
WHAT THIS ROLE WILL DO
Guest Relations
- Greet all guests promptly and courteously in a professional manner
- Control the flow of guests coming into the restaurant and those who are waiting for a table
- Hospitality zone
- Obtain guests’ name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicable
- Anticipate and respond to guest needs (guest satisfaction)
- Direct guest to appropriate location to wait when on a wait
- Estimate and quote accurate wait times for tables
- Lead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the table
- Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables
- Properly answer guest questions regarding the menu, music hall, and artists appearing at the House
- Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.
- Pick up guest lists for any special events.
- Handle concert tickets and signature sheet.
- Obtain Production sheet for current night
- Obtain current member and spouse lists.
- Check foundation membership card and photo ID
- Adherent to HOB dress code policy of the foundation lounge
- Hand out wrist band and /or opera box passes
- Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner
- Knowledge of House of Blues related art, music, and history
- Adhere to the HOB Hospitality Zone
Communicate with other support departments
- Communicate to door host, kitchen and Foundation Room Managers, to ensure proper flow
- Communicate to kitchen when large parties and special event parties have been seated.
Atmosphere (Maintenance/Cleaning)
- Keep host area clean and organized throughout the shift (shift mechanics).
- Keep floor in host area free of spills, food, trash or other obstacles
- Polish and clean all entry door windows throughout the shift
- Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks and calendars at host stand
- Maintain line of sight/atmosphere control by circulating through work area throughout shift
- Maintain House of Blues safety and sanitation standards
Assist Other Departments as Needed
- Assist other employees and departments as needed (teamwork)
- Adherence to standard operating procedures
- Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift
WHAT THIS PERSON WILL BRING
Required:
- Appearance
- Punctuality/Attendance
- Attitude/Teamwork
- Opening and Closing duties
- Job Skills/Knowledge/Productivity
- Adherence to Policy
- Sanitation and Safety
- Guest Satisfaction
- Communications
- (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
- High School Diploma Music Mall and Retail operations
- Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
- Entry Knowledge of
- Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
- Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
- Flexible Hours
Preferred:
- Point of Sales knowledge, preferably MICROS
- Previous experience handling VIP customers
- Previous Customer Service/Host experience
- Skills in interpersonal communication and teamwork
Physical Demands/Working Environment:
- Working environment is fast-paced
- Position requires extended periods of prolonged standing and working on your feet
- Must be able to lift or move up to 25 lbs using proper lifting techniques
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of
Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.
