About You and The Role  

As a Program Manager, you will work at the intersection of cutting-edge engineering, cost-effective supply chain, manufacturing, quality, complex healthcare systems, and highly regulated airspaces. We are looking for a versatile technical leader, strong in both strategy and execution with proven success delivering cross-functional, hardware programs efficiently and on-time. At Zipline, Program Management is not only the glue that holds cross-functional teams together but also an empowered decision-making function, driving us forward to achieve our ambitious mission of providing every human on Earth with instant access to vital medical supplies.

What You’ll Do  

You will serve as a hands-on Program Manager for complex, cross-disciplinary initiatives. One example of a crucial program at Zipline would be the development, production, and operational launch of our all-new next-generation aircraft. Another central program could be in leading our current aircraft system to 10x today’s scale while boosting reliability by 2x. Here are the types of challenges you’ll tackle:

• Set and communicate program objectives and priorities.
• Interact, integrate, and drive results across cross-functional teams in engineering, manufacturing, supply chain, quality, sales, operations, etc. 
• Develop, maintain, and communicate the appropriate Program Plan ranging from when we will achieve a high-level objective to specific release dates for development builds.
• Drive cross-functional initiatives including resolving safety-critical issues and achieving a universally loved delivery experience. 
• Ensure critical cross-team efforts are well owned (including owning some yourself) such as the layout of our Distribution Centers for optimal operations efficiency, resolving a critical safety issue in the field, or achieving a universally loved delivery experience.
• Lead cross-functional Program and Manufacturing readiness reviews. 
• Ensure Product Development Processes are followed and be the cross-disciplinary decision maker when exceptions should be made.
• Continuously perform relevant risk and opportunity analyses to stay ahead of the game and address problems before they impact the program.
• Decide if a hardware change will be retrofitted into existing deployed hardware and coordinate the retrofit with minimal customer impact across our worldwide operations.
• Provide clear updates at both the working and executive level.
• Create and refine processes and templates across Programs, including things like change control, product development process, scheduling, risk tracking, etc.

What You’ll Bring 

• You have a positive, can-do attitude that you harness to rally a team to make impressive progress day after day. 
• You naturally identify the critical path in a program and jump in with both feet to support the team in driving that critical path effort.
• You have succeeded in a program management role with deep ownership of the outcome of projects.
• You have the engineering background and experience to effectively lead technical programs.
• You have worked in fast-paced, high-growth environments like startups.
• You have an entrepreneurial disposition; you are able to creatively solve hard problems, get up to speed quickly, and bring a curious, can-do zest to all the challenges you face.
• You approach the position with flexibility to meet the needs of the business to serve our customers with excellence

Qualifications

• A strong track record of program managing multiple complex electro-mechanical programs (minimum 3-5 years of experience) 
• Experience shipping hardware and software products at volume.
• A bachelor’s or additional degrees in engineering or related fields.
• Multidisciplinary technical background – be comfortable in EE, ME and SW domains.
• Excellent computer skills, especially with communication tools and program management tools.
• Excellent written and verbal communication and presentation skills.

What Else You Need to Know