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Full-Time

Business Travel Customer Care Agent

Posted on 6/27/2024

TravelPerk

TravelPerk

1,001-5,000 employees

All-in-one corporate travel management platform

Entry

Birmingham, UK

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • Great communication skills
  • Fluency in English, both written and spoken
  • Self-motivation and constant curiosity
  • Proficient with technology
  • Performance-driven with a strong customer-first mentality
  • Problem-solving skills
  • Comfortable with change and ambiguity
  • Shift flexibility
Responsibilities
  • Showcasing TravelPerk values and a customer-centric approach
  • Supporting and engaging with customers for their global business travel requirements
  • Communicating with customers via phone, live chat, and email
  • Exceeding customer expectations in managing bookings, queries, and requests
  • Providing innovative solutions to customer requests
  • Staying up-to-date with new features and product launches in TravelPerk

TravelPerk offers an all-in-one corporate travel management platform with a wide travel inventory, powerful management tools, 24/7 customer support, and state-of-the-art technology, enabling companies to streamline their travel processes and achieve cost savings. The platform focuses on providing travelers with freedom and companies with control, utilizing advanced technologies to enhance the corporate travel experience.

Company Stage

Series D

Total Funding

$771.2M

Headquarters

Barcelona, Spain

Founded

2015

Growth & Insights
Headcount

6 month growth

10%

1 year growth

21%

2 year growth

83%