Customer Care Agent

About the Role

We are seeking dedicated Customer Care Agents that are passionate about enhancing the experience of business travelers. 

Our Customer Care team is crucial to our company’s success and growth. We value empathetic professionals who understand our mission: making business travelers happy! 

If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team. 

What you will do

• Be a role model and a trusted advisor by showcasing TravelPerk values and a customer centric approach in every customer interaction.
• Support and engage with our customers with their global business travel requirements
• Communicate with customers via phone, live chat, and e-mail, to effectively resolve travel issues.
• Exceed customer expectations e when managing bookings, queries and requests.
• Answer customer requests and as their trusted travel advisor and think out-of-the-box to provide innovative solutions where appropriate 
• Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation!

We are looking for people who

• Great communication skills, fluency in English, both written and spoken is essential.
• Possess self-motivation, a constant curiosity, and a strong desire to learn with a growth-oriented attitude.
• Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.
• Are performance-driven and maintain a strong customer-first mentality by delivering high-quality service to a steady stream of customers daily.
• Are great problem solvers. Since we don’t always have immediate answers, you should relish the process of discovering them.
• Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritize customer satisfaction.
• Embody our values, add to our company culture and are passionate about travel.
• Are comfortable with an office based environment and have shift flexibility.

Our Benefits

• 💰 Competitive compensation, including equity in the company;
• 🌴 Generous vacation days so you can rest and recharge;
• 💊 Health perks such as discounts in health insurance or gym allowance. 
• 🧩 Flexibility to increase your pension plan
• 🥳 Unforgettable TravelPerk events, including travel to one of our hubs;
• 💙 A mental health support tool for your well-being;
• 📒 Exponential growth opportunities;
• 🫶 VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.

Working Hours & Conditions

• Office based in Birmingham
• Working hours are on a rotational basis between 8am - 7pm
• Weekly working hours will be 37.5
• You will be required to work 1 weekend in every 7 weeks

How We Work

Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL-first approach to work, where our team works together in-person 5 days a week. As such, this role requires you to be based within commuting distance of our Birmingham hub. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, creativity and ultimately making us a great place to work. English is the official language at the office. 

 At TravelPerk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren’t always reflected in formal credentials.

For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.

TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at TravelPerk regardless of your appearance, where you’re from, or anything else that makes you.