Facebook pixel

Technical Account Manager (Remote, Gbr)
Posted on 4/12/2022
INACTIVE
Locations
United Kingdom
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Linux/Unix
Management
Operating Systems
Research
Sales
Requirements
  • Bachelor's Degree or equivalent experience
  • Experience working with Windows Server Operating Systems
  • Knowledge of enterprise web technologies, security and cutting-edge infrastructures
  • Excellent customer service skills and ability to quickly establish technical credibility with customers
  • Excellent communication skills, written and verbal
  • Proven problem-solving skills
  • Collaborative attitude
  • Ability to travel up to 25%
  • Commitment to customer success
Responsibilities
  • Serve as primary technical contact and augment our customer support teams
  • Onboard new customers to the CrowdStrike platforms
  • Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices
  • Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties
  • Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite
  • Research customers' technical issues in a timely manner and follow up with recommendations and action plans
  • Escalate customer issues to management when appropriate
  • Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed
  • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues
  • Create knowledge base content to capture new learning for reuse throughout the company and user base
  • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications
  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
  • Support the sales teams in identifying account expansion opportunities
  • Drive support cases to ensure issues are being resolved in a timely manner
Desired Qualifications
  • Bachelor's Degree in Computer Science or equivalent
  • CISSP or ITIL Certification
  • 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization
  • Deep expertise in Linux and Mac platforms
Crowdstrike

1,001-5,000 employees

Enterprise Security Platform
Company Overview
CrowdStrike's mission is to stop breaches and to provide safety and security to some of the world’s largest, most influential companies and, by extension, the billions of people around the world who use their services. CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise.
Benefits
  • Competitive Employee Stock Purchase Plan
  • Remote-friendly culture
  • Market leader in compensation and equity awards
  • Competitive vacation and flexible working arrangements
  • Comprehensive health benefits + 401k plan
  • Paid Parental Leave, including adoption
  • Wellness programs
  • Professional development and mentorship opportunities
  • Open offices have stocked kitchens, coffee, soda and treats
Company Values
  • Autonomy
  • Flexibility
  • Trust
  • Fostering a diverse, inclusive and supportive work environment