Site Reliability Engineer

Job Description

We seek a professional(Specialist/Associate) with experience up to 2 years to join us as a Site Reliability Engineer, working in the Product Reliability Engineering function who will:

• Perform day-to-day site reliability engineering functions including Maintenance and incident resolution for all Visa VAS applications.
• Perform ongoing/Proactive analysis of various Visa VAS applications to detect potential problems and actively engage & facilitate the discussion to find the best possible solution.
• Work under direct supervision to ensure on-time delivery of projects, and production support plans for upgrades, enhancements, and deployments.
• Work closely with service partners such as product development, engineering teams to seamlessly implement the innovative solutions to improve the reliability, scalability, and efficiency.
• Assist in automating the routine tasks and processes to improve overall efficiency and reduce human errors under direct supervision
• Actively participate in troubleshooting activities and SWAT calls and help drive investigation towards swift resolution under direct supervision
• Build comprehensive and robust documentation repositories that can facilitate knowledge transfer among Visa VAS PRE and Global Operations teams
• Assist the team with implementing GenAI and machine learning trends to continuously optimize the application reliability and efficiency.  
• Work with observability team to design and implement the modern Visa observability solutions such as Anomaly detection, operations intelligent platform (OIP), Fault Isolation tool (FIT) across all VAS products.
• Participate in on-call roster to support business including off-hours and weekends. 
• Self-motivated, and have excellent interpersonal and communication skills.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:-

• Minimum of 1-2 yrs of work experience with a Bachelor's Degree

Preferred Qualifications:-

• 1-2 years of relevant work experience with a bachelor’s degree
• 1-2 years’ experience in working with Linux and UNIX.
• 1-2 years’ experience in DevOps/Production support profile working in a globally distributed team.  
• Good understanding of Gen AI based tools and some experience on AI/ML based technologies
• Strong work ethic, ability to work in fast-paced, team-oriented environment with guidance and good oral and written communication skills.
• Basic knowledge and understanding of SRE or Cloud DevOps
• Systemic approach to identifying problems with guidance, as needed.
• Basic level knowledge on Active-Active setup Applications.
• Knowledge and some experience on Java, J2EE, Shell/Python Script technologies.
• Knowledge and some experience on Database technologies like Oracle, DB2 or other relevant databases
• Knowledge and some experience with Service Now and ticketing workflows will be advantageous.
• Knowledge and some experience with monitoring tools like Splunk, Humio, Clickhouse or any other monitoring tools/processes will be advantageous.
• Should have a technical and business mindset and have a strong work ethic, self-starter, ability to work in fast-paced, team-oriented environment.