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Campaign Management Lead,
Posted on 6/9/2022
London, UK
Experience Level
Desired Skills
Customer Service
  • You have a Bachelor's degree
  • 7+ years of proven experience in media operations on the publisher or buy-side
  • 5+ years of proven experience leading a team with members in remote locations
  • You are a passionate, accountable, creative and team-focused individual that will exemplify Spotify's values
  • You demonstrate the ability to think creatively, proactively problem-solve and efficiently communicate internally and externally
  • You are experienced with Google Ad Manager and/or Megaphone
  • You understand the technical foundations of digital media, podcasts and programmatic mediums and have experience proactively identifying solutions to problems
  • You are proficient in 3rd party tracking vendors, including brand studies, viewability, and other relevant industry technology
  • You have excellent dexterity with the Google and Microsoft suites of products, including Excel and PowerPoint, and have excellent verbal, written and presentation skills
  • You understand the importance of building relationships and alignment across internal teams and within client organizations to meet mutual goals
  • You are a highly organized multi-tasker with strong attention to detail, and analytical and project management skills who thrives in a fast-paced, deadline-driven environment
  • You are fluent in English and French
  • Build relationships with each campaign manager on your team, developing and coaching them in both daily performance and long-term career growth
  • Serve as the primary point of escalation for your campaign managers and your colleagues across the business
  • Proactively partner with your manager and peer campaign management leads to ensure that we are continuously improving our processes and systems, maximizing the efficiency of our campaign managers and the value they bring to our clients
  • Provide technical expertise, troubleshooting and guidance using a client-centric approach to ensure your team has the tools needed to make optimization recommendations, meet campaign objectives and drive revenue growth
  • Ask questions to uncover the needs of customers and key partners, appropriately positioning Spotify's capabilities and value in a way that drives client interest and campaign performance
  • Be a product and process subject-matter expert, relied upon for product functionality and capability questions and/or media plan recommendation questions throughout the client lifecycle
  • Access and analyze our performance data, clearly communicating key data points, historical findings and relevant advertiser research to internal partners and clients
  • Liaise and develop strong relationships with cross-functional internal teams to deliver cohesive best-in-class customer service to our clients
  • You will work out of our London office

5,001-10,000 employees

Leading music and podcast streaming platform
Company mission
Spotify's mission is to unlock the potential of human creativity — by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by it. Today, Spotify is the world’s most popular audio streaming subscription service with 406m users, including 180m subscribers, across 184 markets.
  • Extensive learning opportunities, through our dedicated team, GreenHouse
  • Global parental leave, six months off - fully paid - for all new parents
  • Flexible public holidays, swap days off according to your values and beliefs
  • Flexible share incentives letting you choose how you share in our success
  • All The Feels, our employee assistance program and self-care hub
  • Spotify On Tour, join your colleagues on trips to industry festivals and events
Company Values
  • Innovative: We move fast and take big risks
  • Sincere: We have no time for internal politics
  • Passionate: We revel in what we do
  • Collaborative: We recognize that we're all in this together
  • Playful: We don't take ourselves too seriously