Full-Time
Client Experience Manager
Posted on 7/29/2025
Tixr
51-200 employees
Ticketing platform for live events
Compensation Overview
CA$70k - CA$80k/yr
Remote in Canada
Remote
 Operations & Logistics (1) |
|---|
- 5+ years in client-facing roles, preferably in online ticketing, live events, or venue operations
- Experience with primary ticketing platforms, financial reporting, event building, and digital marketing
- Familiarity with third-party tools used by sports or event clients (e.g., Fevo, KORE)
- Proficiency in HubSpot, Notion, Slack, and Google Workspace
- Excellent communication, negotiation, and conflict-resolution skills
- Strong analytical thinking, problem-solving, and presentation abilities
- Commitment to professionalism, privacy, and ethical standards with PIPEDA and provincial privacy laws
- Open to feedback, adaptable, and willing to learn
- Bachelor’s degree in business, marketing, or a related field (postgraduate or certifications an asset)
- Must be a Canadian Citizen and reside in Canada
- Bilingualism (French and English) is required for supporting our Quebec-based clients
- Understanding of accessibility standards such as AODA (Ontario) is considered an advantage
- Act as the primary point of contact for assigned client accounts, managing their daily needs and inquiries.
- Monitor and address client tickets in the queue, ensuring prompt and effective resolution of issues.
- Build client groups and events, as required.
- Serve as the quarterback for your accounts, coordinating across teams to meet client needs and goals.
- Collaborate with Technical Success Managers (TSMs) for: New feature demos and technical walkthroughs; Technical troubleshooting; Developing client-specific workarounds; Account audits and optimization
- Engage with the Director of Accounts for: Escalation support and strategic guidance; Complex reporting or billing needs; Risk mitigation and account insights
- Build and maintain strong, trusted relationships with clients, serving as their advocate within the company.
- Ensure clients are effectively onboarded, trained on platform use, and positioned for long-term success.
- Proactively communicate with clients to understand their goals and initiatives.
- Monitor client engagement and identify opportunities for increased adoption and satisfaction.
- Partner with TSMs to resolve product-specific or onsite challenges.
- Provide regular status updates and risk assessments to the Director of Accounts.
- Escalate complex client issues and ensure resolution timelines are met.
- Capture and share client feedback to inform platform improvements and development.
- Manage client projects, deliverables, timelines, and event builds.
- Keep detailed and organized records in Notion and HubSpot.
- Identify and implement process improvements for better service and efficiency.
- Understanding of accessibility standards such as AODA (Ontario) is considered an advantage
- Postgraduate or certifications in related field are an asset
Tixr operates a technology-driven live event ticketing platform that serves both event organizers and attendees. It provides an online system to manage, sell, and purchase tickets for music festivals, tours, conferences, and other live shows, with revenue coming from ticket-sales fees and additional services for organizers. The platform focuses on delivering a smooth, user-friendly purchasing experience and dependable ticketing operations, leveraging its tech stack to streamline processes for both audiences and organizers. Compared with competitors, Tixr emphasizes a strong emphasis on user experience and efficiency for event organizers, aiming to simplify ticketing workflows while ensuring reliable access to tickets for attendees. The company’s goal is to improve how people buy and manage event tickets and to grow the market by making ticketing easier, faster, and more trustworthy for a wide range of live entertainment events.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Santa Monica, California
Founded
2013
Simplify's Take
What believers are saying
- International expansion via EMEA leadership targets underserved markets outside Ticketmaster's North American dominance.
- High-profile partnerships with Royal Windsor Horse Show, DreamHack, Boxxer strengthen brand credibility.
- Backing from Dragoneer, Verance Capital, and Sony provides capital for product innovation.
What critics are saying
- Ticketmaster controls ~70% of North American primary ticketing market, blocking major tour access.
- Artist and promoter lock-in to legacy platforms creates switching costs Tixr cannot overcome.
- Data breach or fraud incident affecting $1B+ transactions would trigger regulatory investigation and collapse.
What makes Tixr unique
- Founder-led, product-driven company laser-focused on solving legacy ticketing industry problems.
- Processed nearly $1 billion in global transactions in 2025, demonstrating platform scalability.
- Appointed Wayne Grierson, former StubHub COO, to lead UK and EMEA expansion.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Remote Work Options
401(k) Company Match
Paid Holidays
Parental Leave
Ticket Hookups
Company News
Tixr, a global ticketing technology company, has appointed Wayne Grierson as managing director for the UK and EMEA to lead its international expansion. Based in London, Grierson will oversee commercial growth and strategic partnerships across music, sports and live entertainment sectors. Grierson previously served as chief operating officer at StubHub International and CEO of Motorsport Events. He brings experience from senior roles at NBCUniversal Media, eBay and Motorsport Network. Founded in 2013, Tixr partners with organisations including Royal Windsor Horse Show, Boxxer, DreamHack and Dublin Comic Con. The company opened its London office in 2023 and processed nearly $1 billion in global transactions in 2025. Tixr is backed by investors including Dragoneer Investment Group, Verance Capital and Sony.
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