Client Development Senior Associate
Posted on 2/8/2024
ISN Software

1,001-5,000 employees

Global contractor and supplier management platform
Company Overview
ISN stands out as a global leader in contractor and supplier management, supporting nearly 700 clients across capital-intensive industries in over 80 countries, with a focus on enhancing efficiency and effectiveness in contractor management systems. Their online platform, ISNetworld, is a dynamic tool that allows clients to measure key performance metrics, promoting transparency and sustainable operations. ISN's commitment to risk management and fostering strong relationships between clients and contractors, coupled with their dedication to sharing industry best practices, positions them as a company that not only leads but shapes the industry.
Data & Analytics

Company Stage

Private

Total Funding

N/A

Founded

2001

Headquarters

Dallas, Texas

Growth & Insights
Headcount

6 month growth

1%

1 year growth

5%

2 year growth

9%
Locations
Dallas, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Customer Service
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • Bilingual – English & Spanish
  • Legally authorized to work in Mexico without sponsorship
  • Bachelor’s degree from an accredited university and/or equivalent work experience
  • 2+ years’ work experience in a sales or account management
  • Proficient computer skills in Microsoft Office applications
  • Excellent presentation skills
  • Desire to research and communicate with prospective clients
  • Solid analytical and problem solving ability
  • Excellent customer service orientation
  • Travel up to 40-50% within LatAm
Responsibilities
  • Proactively service and support ISNetworld contractor/supplier and client customers
  • Conduct advanced training on ISN products via phone, web based and face-to-face meetings
  • Participate in prospecting efforts including calls, emails and new business meetings
  • Prepare, present and be able to recap calls with client customers
  • Field incoming calls and emails, liaison with Contractor Development and troubleshoot problems directly involving client contacts
  • Support team members on researching and analyzing key data related to growing the health of client accounts
  • Proactively analyze processes and bring forth ideas for continuous improvement
  • Research and be able to explain the use of various tools to expand and engage the account
  • Work with team members to implement new tools and functionality on accounts to expand the use of ISNetworld
Desired Qualifications
  • Experience in contractor and supplier management
  • Experience working with clients in the US, Canada, Europe, Australia, Latin America, and the Middle East