Job Summary: The Senior Associate position provides a critical link between customers, sales, business development and management of client accounts. It requires that one be able to work as part of a team and willing to assist with all of the day-to-day operations inherent to a rapidly growing organization. As a Senior Associate, it is crucial to be a self starter with the ability to initiate problem solving solutions.

Requirements:

• Bilingual – English & Spanish
• Legally authorized to work in Mexico without sponsorship
• Bachelor’s degree from an accredited university and/or equivalent work experience
• 2+ years’ work experience in a sales or account management
• Proficient computer skills in Microsoft Office applications
• Excellent presentation skills
• Desire to research and communicate with prospective clients
• Solid analytical and problem solving ability
• Excellent customer service orientation
• Travel up to 40-50% within LatAm

Responsibilities:

• Proactively service and support ISNetworld contractor/supplier and client customers
• Conduct advanced training on ISN products via phone, web based and face-to-face meetings
• Participate in prospecting efforts including calls, emails and new business meetings
• Prepare, present and be able to recap calls with client customers
• Field incoming calls and emails, liaison with Contractor Development and troubleshoot problems directly involving client contacts
• Support team members on researching and analyzing key data related to growing the health of client accounts
• Proactively analyze processes and bring forth ideas for continuous improvement
• Research and be able to explain the use of various tools to expand and engage the account
• Work with team members to implement new tools and functionality on accounts to expand the use of ISNetworld

ISN Benefits*

• 100% reimbursement for select private health coverage premiums for employees and dependents
• Medical, Dental, Vision, and Life Insurance
• Employee assistance program
• Paid time off
• 0-1 year – 15 day (pro-rated first year)
• 1-5 years – 20 days
• 5-10 years – 25 days
• 10+ years – 30 days
• Holidays – 12 paid holidays
• Monthly cell phone reimbursement
• Complimentary parking space or monthly reimbursement for public transportation
• Team-building activities and events, including quarterly kick-off meetings and community volunteer day
• Matching charitable gift program
• Professional development & training opportunities
• Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
• Business casual, jeans allowed

*All benefits are subject to change with notice to the employee

Employees must be within a commutable distance to the office and be willing to come into the office at least 3 days per week.  

**Please submit resumes in English**