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Manager – Managed Services
Posted on 4/4/2023

501-1,000 employees

Unified platform for managing product experiences digitally
Company Overview
Salsify is a leading company in the Product Experience Management (PXM) industry, offering a unified platform that centralizes, connects, and automates product content, enabling brands to efficiently deliver optimal product experiences. Its unique PXM and Supplier Experience Management (SXM) platforms are trusted by major global brands like Mars, L'Oréal, and Coca-Cola, demonstrating its industry leadership and competitive advantage. The company's culture emphasizes collaboration and efficiency, fostering a dynamic environment that is responsive to the ever-changing digital commerce landscape.
Data & Analytics

Company Stage

Series F

Total Funding





Boston, Massachusetts

Growth & Insights

6 month growth


1 year growth


2 year growth

Remote in USA
Experience Level
Desired Skills
Quality Assurance (QA)
Customer Success & Support
  • Professional experience: 1 to 3 years in customer support environment, program management or relevant experience
  • Fluent in written and verbal English
  • Superior communication skills - interact at all levels, across all geographic regions
  • Program/Project management skills
  • Customer facing and account management skills
  • Analytical skills, ability to isolate and solve problems and to create, maintain and follow processes
  • Be flexible and proactive
  • Ability to handle multiple tasks at the same time without supervision and ability to prioritize
  • Time management skills and ability to work with tough deadlines
  • Maintaining positive relationships with clients through the timely delivery of high quality services
  • Overseeing the wide range of services including brief delivery of data and rich content, bulk uploads and QA analysis processes
  • Managing the overall daily volume of services and briefs while ensuring service level standards are met
  • Leading the Offshore Service Delivery teams, ensuring processes and tasks are carried out efficiently and the teams are well supported
  • Coaches and develops your team so they can contributes to the actively to the customer satisfaction
  • Determining ways to improve efficiency without sacrificing customer outcomes
  • Assessing customer feedback and using your creativity to establish, improve, and refine services
  • Building partnerships and liaising with cross-functional team leaders to develop solutions for issues that arise
  • Managing service targets within the Service Delivery business stream, monitoring SLAs and optimizing continuous improvement to business processes Key deliverables/accountabilities
  • Interact with retailers and suppliers to determine and deliver agreed upon scope
  • Coordinate with service and marketing teams to manage onboarding campaigns
  • Ensure that best practices for onboarding are implemented within the team
  • Organization of webinars with the retailer to onboard the suppliers
  • Establish KPIs with customers to measure success of onboarding campaigns
  • Partner with Salsify teams to continuously improve our customers' experience by identifying and executing projects