Role Summary

Digital is at the core of how Pfizer delivers Breakthroughs That Change Patient’s Lives. Advanced technologies that accelerate research, development, manufacturing, and patient access to therapies are all made possible by the infrastructures that enable our Digital landscape.

The IT Operations and Global Command Center organization delivers excellence in the pursuit of those breakthroughs through industry-leading infrastructure operations reliability. This is achieved through transparency in business and service health, predictive detection of service interruptions, and improved diagnostics to drive better decisions and interventions. We place data at the heart of what we do and apply a relentless focus on continuous improvement to enable Pfizer’s business processes and patient outcomes.

As Senior Manager, Network Reliability Engineering you will play a critical role in maintaining network service availability and minimizing service disruptions. Working with our Service provider and Global Command Center, you will drive high impacting network incidents as a technical lead. You will also play a crucial role in transforming traditional reactive network management into a proactive/predictive, data-driven strategy that avoids downtime and improves user experience. This role combines leadership, technical expertise, and strategic thinking to drive improvements in network reliability, incident management, and workflow automation.

Role Responsibilities

• Embed core principles and practices of Site Reliability Engineering (SRE) in the delivery of network services. These services include LAN, WAN, Wireless, DDI, Security, and IPT.

• Assume a technical leadership role on major outages or planned events that impact the services in question. Collaborate with the Command Center to ensure processes are optimized for management of critical incidents including escalation matrices, troubleshooting plans and impact statements.

• Lead post-mortems for major events pertaining to the service. Ensure that learnings from service failures are identified and that action plans are develop and executed upon.

• Continuously analyze service data to identify improvement opportunities. Opportunities will be assessed on their potential to remove manual effort (‘toil’), improve reliability, and enhance customer experience. Maintain a backlog of prioritized opportunities.

• Drive a Predictive Operations focus at Network Operations, where emphasis is placed on identifying and taking action to mitigate potential outages before they become business interruptions.

• Work closely with vendors and service provider to drive continuous service improvements.

• Develop and maintain monitoring artefacts that allow for proactive and pre-emptive monitoring of services, with an objective of avoiding service disruptions. Partner closely with Command Center to integrate the artefacts and associated processes into their day-to-day operations.

• Develop Dashboards and reports that provide actionable insights into network availability, reliability, and operational efficiency.

• Collaborate closely with Product Owners for Network products. This will include understanding roadmaps, evaluating automation and improvement opportunities, and collaborating to ensure robust practices for turnover to operations.

• Champion the adoption of new technologies and methodologies that improve operational efficiency and network performance.

• Drive the automation of operational tasks to reduce manual effort, minimize errors, and accelerate response times.

• Collaborate with Hosting SREs to align network operations strategies with overall business goals.

• In terms of capacity planning, analyze traffic patterns, usage trends, and network performance metrics to forecast future needs and work with Engineering teams to implement necessary upgrades.

• Participate in applicable inspections or audits and execute remediation plans for any identified deficiencies.

Basic Qualifications

• Bachelor’s degree in computer science, Information technology or a related field, or equivalent practical experience.

• 7+ years of relevant experience in enterprise network operations settings.

• Proficiency in networking protocols such as TCP/IP, DNS, DHCP, BGP, and others.

• Understanding of network security principles and practices, including firewalls, VPN, IPS, and encryption.

• Exposure to Site Reliability Engineering principles and practices.

• Poise in high-pressure situations, must have a track record of dealing with situations like major outages effectively.

• Communicates in a succinct, accurate and timely fashion. Ability to effectively communicate technical issues/challenges to business recipients.

• Proven ability to build and improve processes and workflows.

• Relentless focus on removing toil (manual effort) through process re-design and automation.

Preferred Qualifications

• As driving automation efforts is a core responsibility for this role, an understanding of software development concepts and coding concepts (python, Java) is preferred.

• Strong technical aptitudes, with demonstrated experience in network technologies outlined above.

• Keen data literacy, skilled at aggregating multiple data sources to drive insights and actions.

• Network vendor certifications (e.g., Cisco, Palo Alto, Arista, Riverbed).

• Understanding of and experience in network monitoring tools.

 
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

Pfizer Digital is a global organization with team members spread across multiple geographies. Some flexibility in work hours to connect with colleagues in different time zones may be occasionally required.

Work Location Assignment: Must be able to work in assigned Pfizer office 2-3 days per week, or as needed by the business

This role is NOT remote

Last day apply: November 13th 2024

The annual base salary for this position ranges from $117,300.00 to $195,500.00.* In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.* The annual base salary for this position in Tampa, FL ranges from $105,500.00 to $175,900.00.

Relocation assistance may be available based on business needs and/or eligibility.

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