Responsibilities

We are looking for an experienced Practice Manager to join our Professional Services team on a contract basis for a period of 6 to 8 months. Workato Practice Managers are essential to the growth of our business and play an integral role in helping organizations leverage and adopt our platforms across the enterprise. They play a critical role in aligning customer’s integration strategies to Workato’s proven GEARS Framework (for direct customers) and Embedded Product Guide Framework (for embedded customers).  As a Practice Manager, you will have ownership of growing our professional services practice as well as helping our customers build their implementation roadmaps from pre-sales to go-live, while building trusted customer relationships including C-level.

The primary goal of the Practice Manager is to build services pipeline, manage the full services sales lifecycle, and manage the engagements and relationships post services sale. Additionally, Practice Managers will be responsible for managing resources (delivery managers, technical architects) within their defined region. Ultimately, it is the goal of the Practice Manager to help customers generate significant business value from their Workato investment. In doing so, you will be responsible for earning the right to be a trusted advisor by understanding and managing our customers throughout their lifecycle and helping drive adoption of the platform across the enterprise.

In this role, you will be responsible to: 

• Identify services opportunities and generate services pipeline in the region.

• Drive services sales cycles alongside enterprise software sales, working cross-functionally with our sales and customer success teams.

• At times, coach and guide internal teams on the services sales cycle and associated expectations.

• Maintain impeccable forecasting hygiene for professional services opportunities.

• Utilize industry expertise and business acumen to understand a customer’s motivation, business drivers, strategic goals, objectives, and desired business outcomes.

• Develop and manage a territory plan and a personalized account plan for each customer, which aligns with th.eir business goals.

• Create a compelling vision and clearly communicate via services proposals our transformative solutions aimed at generating quantifiable success and business value from a customer’s investment in the Workato’s Platform.

• Write statements of work (SOWs) and navigate legal reviews of such contracts.

• Conduct thorough knowledge transfer from pre-sales cycle knowledge to post-sales services team.

• Maintain client relationships throughout professional services engagements and engage customers, especially senior stakeholders, using a consultative approach that positions Workato and yourself as a long-term trusted advisor relationship.

• Develop a deep understanding of Workato’s proprietary frameworks (GEARS and Embedded Product Guide), and contribute to such frameworks by providing closed-loop feedback from implementations.

• Ensure customer satisfaction goals are exceeded or met on every services engagement.

• Be a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries through professional services engagements.

• Become the trusted advisory to customers and partners for advancing their automation and integration roadmaps.

• Contribute to the growth of our professional services department by creating or enhancing content such as presentations, templates, success stories, etc. for use by both customers and to enable our extended team.

• Be an integral part of managing new professional services team members, including Delivery Managers, Strategic Advisors, and Technical Architects.

• Contribute to enhance our delivery methodology, services practice and industry POV’s.

Requirements

Qualifications / Experience / Technical Skills

• 10+ years experience selling professional services for a strategic consulting firm, large scale system integrator, or professional services unit within a software company.

• P&L ownership experience for a services organization or department.

• Experience in writing statements of work (SOWs) and navigating through complex, enterprise legal processes.

• Demonstrated ability to develop and maintain C-level relationships that recognize you as a trusted advisor.

• Experience growing accounts with large and complex pursuits ($M+).

• Project and/or account management experience.

• Highly collaborative and excels in complex, matrixed environments.

• Ability to thrive in a fast-paced, high growth and unpredictable environment.

• Experience having worked in a start-up environment.

• Experience having grown a professional services team.

• Communication skills to effectively communicate with technical and business stakeholders alike.

• Strong interpersonal skills with the ability to convey and relate ideas to others and work in a collaborative and cross-functional environment.

• Excellent verbal and written communication skills and the ability to communicate ideas visually and create and conduct professional presentations.

• Self-starter and ability to work independently and as part of a distributed team, and willingness to take ownership of situations and problems.

• Willingness to take on management roles as the organization grows.

• Ability to travel up to 50%.

Soft Skills / Personal Characteristics

• iPaaS sales experience.

• PMP or Scrum certifications.

• High-level understanding of key applications such as Salesforce, Netsuite, Workday, ServiceNow, SAP, EBusiness Suite, Databases.

• Experience in enterprise business accounts.

• Track record of continuous learning of new technologies.

• Track record of driving software expansions as a result of professional services engagements.