Full-Time
VP Global Customer Success
Confirmed live in the last 24 hours
Cyberark
1,001-5,000 employees
Privileged access security solutions provider
Expert
London, UK
- 10+ years of experience in customer success, account management, or related roles, with at least 5 years in a leadership capacity.
- Proven experience in the cybersecurity or identity management space, with a deep understanding of customer needs and challenges.
- Strong analytical skills with a data-driven approach to decision-making and performance evaluation.
- Exceptional communication, negotiation, and relationship-building skills.
- Ability to thrive in a fast-paced, evolving environment and adapt to changing business needs.
- Collaborate with the VP of CS Strategy & Excellence and execute against the CS strategy created by the CS Strategy & Excellence leadership team.
- Lead, mentor, and inspire a diverse team of customer success professionals, promoting a culture of excellence and customer-centricity.
- Build and maintain strong relationships with key customers, ensuring their needs are met and expectations exceeded.
- Champion customer feedback and insights to drive product enhancements and service improvements.
- Collaborate with Sales, Product Management, and Marketing teams to ensure a seamless customer experience and drive customer success initiatives.
- Act as the voice of the customer within CyberArk, advocating for their needs and priorities.
- Define and track key performance indicators (KPIs) related to customer success, satisfaction, retention and expansion.
- Regularly report on customer success metrics and initiatives to the executive team, highlighting successes and areas for improvement.
- Develop and drive systemic processes to identify opportunities for upselling and cross-selling CyberArk solutions based on customer insights and business needs.
- Stay informed on industry trends and best practices in identity security to continuously innovate and enhance the customer success approach.
CyberArk focuses on privileged access security, which is essential for protecting sensitive data and infrastructure in various environments, including enterprises and cloud systems. Their products work by managing and securing privileged credentials and secrets, which are often targeted by cyber attackers. This includes solutions for privileged access management, endpoint privilege security, and application access management. CyberArk stands out from competitors by offering a comprehensive suite of software and services tailored to meet the needs of large enterprises, government agencies, and financial institutions. The company's goal is to help organizations strengthen their security measures and ensure compliance with regulatory standards.
Company Stage
IPO
Total Funding
$62.7M
Headquarters
Newton, Massachusetts
Founded
N/A
6 month growth
↑ 9%1 year growth
↑ 18%2 year growth
↑ 31%
Simplify's Take
What believers are saying
- The acquisition of Venafi is expected to provide significant top-line growth synergies and improve margins.
- CyberArk's advancements in Workforce Password Management and its new facility in Hyderabad indicate ongoing investment in innovation and global expansion.
- Promotion of experienced leaders like Matt Cohen to CEO suggests strong internal leadership and continuity.
What critics are saying
- The integration of Venafi could present challenges in aligning technologies and corporate cultures.
- The rapid pace of digital transformation and cloud migration requires continuous innovation to stay ahead of emerging security threats.
What makes Cyberark unique
- CyberArk's acquisition of Venafi positions it uniquely in the market by offering a comprehensive end-to-end machine identity security solution.
- The company's focus on identity security, including both human and machine identities, sets it apart from competitors who may only focus on one aspect.
- CyberArk's consistent recognition as a leader in identity security underscores its strong market position and innovative capabilities.
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