Business Systems Manager

Job Overview:

One of MHI's esteemed clients is seeking a Business Systems Manager with a strong focus on Supply Chain operations to join their team. In this role, you will serve as a critical link between their Supply Chain, Operations, and IT teams, ensuring the seamless operation and optimization of their ERP (NetSuite), WMS, and OMS platforms. The ideal candidate will be responsible for maintaining system functionality, supporting end users, and improving workflows related to inventory management, procurement, logistics, and order fulfillment. You will also work closely with third-party partners during system implementations and integrations, ensuring alignment with supply chain processes and business goals.

Key Responsibilities:

System Administration & Support – Supply Chain Focused

• Collaborate closely with internal stakeholders and an external NetSuite implementation partner to support system configuration, data migration, testing and go-live activities, ensuring the solution aligns with supply chain workflows and operational requirements.
• Administer, configure, and maintain NetSuite, ensuring optimal performance for supply chain modules such as Inventory, Purchasing, Demand Planning, Order Management, and Fulfillment.
• Perform regular system updates and enhancements with minimal disruption to operations.
• Monitor and troubleshoot system issues related to inventory accuracy, order flow, and fulfillment processes, escalating as needed.
• Manage user roles and permissions specific to Supply Chain, Warehousing, and Logistics teams.
• Collaborate with the IT team and 3rd-party vendors to support and optimize integrations with WMS, OMS, 3PLs, and shipping/logistics platforms.

Customization & Process Optimization

• Create and maintain custom workflows, saved searches, dashboards, and reports to support procurement, inventory, and fulfillment teams.
• Partner with Supply Chain leadership to identify and implement process improvements using NetSuite functionality.
• Support implementation of new NetSuite modules or features relevant to operations (e.g., Advanced Inventory, MRP, or WMS).

Cross-Functional Support & Training

• Provide day-to-day support to users across Supply Chain, Operations, and Warehousing teams.
• Develop and maintain SOPs, training guides, and conduct onboarding or refresher training sessions.
• Act as a functional expert on NetSuite features impacting supply chain activities and ensure proper system usage across teams.

Implementation & Integration Support

• Work closely with third-party implementation and integration partners during NetSuite rollouts or enhancements, ensuring that system design supports real-world supply chain operations.
• Participate in UAT (User Acceptance Testing) and assist in defining business requirements during project phases.
• Support integration and data flow between NetSuite and systems such as 3PLs, eCommerce platforms, logistics providers, and warehouse tools.

Data Management & Reporting

• Maintain system data integrity, particularly for item master, vendor records, purchase orders, and inventory transactions.
• Create operational reports and dashboards for Supply Chain KPIs such as inventory turns, fulfillment rates, vendor performance, and procurement spend.
• Support audits and compliance requirements through accurate system documentation and reporting.

Qualifications:

Education:

• Bachelor’s degree in Supply Chain Management, Information Systems, Business Administration, or a related field; or equivalent experience.

Experience:

• 3-5+ years of experience in a NetSuite Administrator or Business Systems Analyst role, with a focus on supply chain or operations.
• Experience in retail, fashion/apparel, consumer goods, or similar product-centric industries.
• Familiarity with WMS, OMS, 3PL, and eCommerce systems integration.

Skills & Knowledge:

• In-depth knowledge of NetSuite modules such as Inventory Management, Purchasing, Order Management, and Demand Planning.
• Experience with SuiteScript, SuiteFlow, and NetSuite customization tools.
• Strong understanding of supply chain processes and best practices, including inventory control, procurement, and logistics.
• Hands-on experience with EDI, APIs, and integrations between NetSuite and third-party logistics or eCommerce platforms.
• Knowledge of SQL or other query/reporting tools is a plus.

Certifications:

• NetSuite Certified Administrator or ERP Consultant (preferred).

Soft Skills:

• Strong communication and cross-functional collaboration skills.
• Ability to translate business needs into scalable system solutions.
• Self-starter with excellent time management and project coordination skills.