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Full-Time

IT Shop Manager

Hardware & Lab Operations

Posted on 6/13/2026

University of Texas at Austin

University of Texas at Austin

Compensation Overview

$75k/yr

Company Does Not Provide H1B Sponsorship

Austin, TX, USA

In Person

Category
IT & Security (1)
Required Skills
Inventory Management
Requirements
  • 3+ years of experience in IT logistics, datacenter/lab support, low-voltage/network cabling, print services support, AV operations, or similar hands-on operational support environments.
  • Demonstrated experience handling IT hardware safely, including workstations and servers, with experience in staging, moving, and basic installation support.
  • Demonstrated experience performing network cable pulls and terminations, including labeling, testing/verification, and documentation.
  • Experience providing first-line support for printers/copiers, including consumables replacement, basic troubleshooting, and coordinating repairs or service calls.
  • Experience supervising, training, or directing student workers or junior staff in a technical or operational environment.
  • Ability to follow defined standards for labeling, documentation, and physical configuration work.
  • Comfort with physical work, including moving equipment, lifting, using carts, and working in racks and wiring closets, while following safe material-handling practices.
  • Strong customer service skills and the ability to work effectively with faculty, staff, students, vendors, and campus partners.
  • Basic competency with tracking work using tools such as ticketing systems, spreadsheets, or work order systems.
  • Valid Texas Class C driver’s license (or ability to obtain/maintain one as required) and ability to be authorized under University driving requirements to operate department vehicles and UT carts as needed.
  • Relevant education and experience may be substituted as appropriate.
Responsibilities
  • Receive, unpack, stage, and move IT equipment, including desktops, monitors, network gear, and servers; maintain orderly staging areas and safe handling practices.
  • Assist with rack-and-stack tasks, including installing rails, racking equipment, labeling, and maintaining rack organization.
  • Perform network cabling work in server rooms, wiring closets, and lab/teaching spaces, including cable pulls, routing, terminations, testing/verification, and accurate documentation of ports, drops, and changes made.
  • Balance and document power distribution for IT equipment across available circuits/PDUs, including maintaining load distribution records as changes are made.
  • Work alongside student workers to stage equipment, prepare labels, assist with cabling preparation, and maintain standardized kits and supplies for recurring installs.
  • Provide printer and copier support for departmental printers and shared multifunction devices, including first-line troubleshooting, consumables replacement, service-call coordination, and support for relocations/redeployments.
  • Maintain IT shop tools, supplies, carts, and consumables, including patch cables, rack hardware, printer supplies, and labeling materials; keep work areas safe and organized.
  • Maintain standardized shop kits, spare parts, and common supplies needed for installations, printer support, and routine shop work.
  • Work alongside student workers to support printer supply management, staging, and routine shop organization.
  • Serve as the primary hands-on shop resource for space readiness across offices, labs, classrooms, and common areas (setups, staging, resets, and readiness checks).
  • Perform and coordinate minor building support tasks within scope (signage, light troubleshooting of non-IT room issues, and minor repairs/adjustments such as replacing small hardware, tightening/aligning fixtures, and basic furniture/door hardware adjustments within scope).
  • Assemble and install shelving and furniture, and provide appropriate mounting for items such as shelves, whiteboards, pictures, awards, and similar fixtures, when work does not require central facilities/trades support.
  • Maintain shared operational supplies and shop inventory (carts, basic tools, consumables) and keep work areas organized and safe.
  • Direct and coordinate student workers assisting with room resets, furniture/shelving assembly and mounting tasks, staging furniture/equipment, moving supplies, and maintaining shop areas and carts.
  • Support onboarding/offboarding and internal moves from a facilities standpoint: workspace readiness, furniture moves, equipment staging, and coordination with IT for endpoint placement and cabling needs.
  • Assist with lab and office changeovers and room refreshes, including staging IT equipment, printers, and peripherals and coordinating timelines with stakeholders.
  • Support periodic reconfiguration work (e.g., moving teaching lab systems, coordinating workstation layouts, and staging replacements).
  • Coordinate student workers to support physical moves, equipment staging, packing/unpacking, and post-move readiness checks, following documented procedures.
  • Provide physical setup support for seminars, recruiting events, classes, and special events (tables, chairs, staging, signage, and basic physical AV setup coordination).
  • Maintain and manage event support kits and equipment (carts, adapters, mic stands, podium accessories, etc.) and ensure items are ready and returned after use.
  • Coordinate with relevant IT/AV staff for complex technical event needs; provide the physical/logistical layer to reduce day-of friction.
  • Work alongside student workers to prepare rooms, stage and retrieve event kits, and perform post-event breakdown and reset tasks.
  • Apply and maintain physical asset tags on School equipment according to established standards; replace missing or damaged tags.
  • Assist with basic location verification and “find” requests by performing spot checks and coordinating equipment searches with student workers.
  • Perform basic triage, component swaps, and light repair on common end-user and lab equipment (e.g., RAM/SSD replacement, re-seating components, and peripheral troubleshooting) in coordination with endpoint staff; prepare equipment for redeployment or further service.
  • Manage vendor repair workflows for covered equipment, including diagnosis preparation, RMA/shipping preparation, status tracking, return receipt, and staging equipment for redeployment.
  • Stage equipment for deployment, moves, room refreshes, and transitions; coordinate pickup and delivery logistics.
  • Coordinate with University Surplus for equipment staging and pickup; ensure items are prepared for surplus processing per procedure, maintain accurate records of surplus activity, and provide status updates to operations leadership.
  • Coordinate student workers to conduct spot checks, assist with tagging efforts, support equipment searches, and help stage equipment for repair/redeployment using established checklists and tracking tools.
  • Other related duties as assigned.
Desired Qualifications
  • Experience supporting facilities operations or minor building support tasks in a technical environment.
  • Experience supporting server rooms, IDFs/MDFs, teaching labs, or research lab environments.
  • Familiarity with rack standards, including rails, PDUs, cable management, patch panels, labeling conventions, and basic network port verification practices.
  • Experience coordinating surplus/disposal processes.
  • Experience directing or coordinating student workers in support of operational tasks.
  • Basic familiarity with ESD-safe handling practices and hardware documentation.
  • Familiarity with University of Texas at Austin processes and partners (e.g., Surplus Property, Facilities/zone shops, and common service request workflows) or similar large campus/institutional environments.
University of Texas at Austin

University of Texas at Austin

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