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Enterprise Customer Success Manager
Posted on 11/29/2022
INACTIVE
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Marketing
Product Design
Sales
Requirements
  • Minimum 5-7 years of customer success or account management experience, ideally in a quota-carrying role
  • Ability to anticipate customers' needs to identify growth opportunities across various types of accounts
  • Organisational, project management, and time management skills
  • High adaptability and understanding of change within the evolution of a startup
  • Excellent verbal and written communication skills as well as interpersonal skills
  • Strong ability to articulate contractual, technical, and financial value points to customers, internal sr leaders, and executive leaders
  • Ability to discuss Ramp' value proposition with C-level executives, finance teams, and decision-makers
  • Consistent track record of hitting or exceeding sales targets in a fast-paced environment
  • High energy, adaptability, and understanding of change within the evolution of a startup
  • Can confidently and persuasively tell a compelling story and own the room
  • Strong analytical skills and the ability to develop and run long-term account plans
  • Comfortable in a startup environment that moves at a fast pace, with a direct, open, and honest culture
Responsibilities
  • Build and nurture strong Enterprise relationships across new and existing high-value customers to better achieve their needs and manage all reporting of health within accounts
  • Execute successful implementations and deployment of the Go1 content solution across top-tier accounts in partnership with our Onboarding, Content, and Customer Experience teams
  • Develop deep, multi-threaded relationships with decision-makers at your customer's organisation
  • Lead Quarterly Business Reviews within your large business portfolio to identify opportunities for growth
  • Collaborate with product, design, and engineering teams to provide informed recommendations into Go1s Enterprise product roadmap that enhances the customer experience
  • Partner cross-functionally with Sales, Support, Marketing, and Operations teams to drive efficiencies throughout the account lifecycle Drive revenue for Go1
  • Will have a ruthless focus on results - revenue and forecast accuracy, with the ability to lead and inspire others in your ecosystem
  • Navigate internal and external stakeholders inclusive of C-suite executives, investors, partners, and cross-functional partners
  • Contribute to the strategy of the team - you will be expected to create strategy around new processes/ideas
  • Maintaining a very clean view of the current quarter and future quarter opportunities and forecast
Go1

501-1,000 employees

Professional development E-learning provider
Company Overview
Go1’s mission is to unlock positive potential through a love for learning. They provide the opportunity for individuals to develop themselves to face the future, and for organizations to reach their strategy. Go1 is an established leader in online learning and education, and continues to work alongside some of the largest companies in the world covering a wide range of industries and regions.
Benefits
  • Competitive incentive plan in addition to salary
  • Employee Stock Option Plan
  • 401k with 4% match
  • Medical, dental & vision insurance
  • Disability, Life/AD&D insurance
  • Commuter benefits
  • Unlimited PTO
  • Flexible work options
  • Home workspace reimbursement
  • Professional development fund
  • Volunteer leave
  • Parental leave
  • Free on-site snacks & weekly lunch