Full-Time

Lead Customer Success Manager

Updated on 8/17/2026

Inspectorio

Inspectorio

201-500 employees

Quality, compliance, and production tracking platform

Compensation Overview

$87.5k - $120k/yr

+ Employee referral bonus

Remote in USA

Remote

Travel within the United States and Canada is required up to 25% of the time.

Bachelor's

Category
Customer Experience & Support (1)
Required Skills
Figma
BigQuery
HubSpot
Salesforce
JIRA
Asana
Confluence
Google Cloud Platform
Excel/Numbers/Sheets

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Requirements
  • A Bachelor's degree or equivalent in Business Administration, Economics, or a related field.
  • Two years of experience in a related occupation.
  • At least 24 months of experience managing and measuring the success of information technology projects, including return on investment.
  • At least 24 months of experience driving business development efforts for information technology products using Salesforce, business-to-business processes, and software as a service.
  • At least 24 months of experience defining changes in information technology contracts, subscription agreements, non-disclosure agreements, and similar contract riders.
  • At least 24 months of experience conducting business analysis on process mapping and advising customers on information technology products and platform configurations.
  • At least 24 months of experience using HubSpot, Totango, Jira, Confluence, Asana, Miro, Figma, BigQuery, and Google Cloud Platform.
  • Experience may be gained concurrently.
  • Ability to travel within the United States and Canada up to 25% of the time.
Responsibilities
  • Manage and measure information technology project milestones and successes, including customer onboarding, workflow deployments, module expansions, and digital transformation initiatives, resulting in increased customer satisfaction, return on investment, and annual recurring revenue.
  • Establish processes and frameworks to ensure efficient and effective team operations and adherence to budget, scope, and schedule.
  • Confer with project personnel, including a customer success associate, to identify, troubleshoot, and resolve technical or operational problems.
  • Conduct business analysis on process mapping and advise customers on information technology product and platform configurations.
  • Drive business development efforts by forecasting accurately, identifying product-market fit opportunities, and leading customers through the full impact journey supported by the platform.
  • Configure and operationalize technical platform components, including user roles, permissions, automation rules, workflows, item-level attributes, data-validation logic, quality-program parameters, and integrations, to align with customer requirements and business rules.
  • Manage enterprise implementations across Sight, Risk, Traceability, Lab Testing, and Production Monitoring modules.
  • Ensure interoperability and data consistency across modules during deployment.
  • Serve as the primary technical escalation point, translate customer business requirements into detailed functional and technical specifications, collaborate with engineering and data-science teams to investigate system behavior, and support resolution of complex system issues.
  • Define changes in information technology contracts, subscription agreements, non-disclosure agreements, and similar contract riders.
  • Oversee system testing and validation activities, including data audits, configuration reviews, and user acceptance testing, to ensure accurate execution of customer programs and compliance processes.

Inspectorio provides a platform for quality, compliance, and production tracking in the retail supply chain. It helps retailers, brands, and suppliers monitor manufacturing quality and compliance in real time through a single software platform, reducing manual tasks and enabling data-driven decisions. The product gathers and exposes live data from production processes to improve visibility, identify improvement opportunities, and optimize performance across the supply chain. It differentiates itself by targeting large retailers with a broad client base of brands and suppliers and by delivering end-to-end visibility and efficiency gains through a software-based system that reduces waste and quality-related losses. The company’s goal is to increase efficiency, transparency, and competitiveness in the retail production chain by providing a scalable platform that companies pay to use for quality and compliance management.

Company Size

201-500

Company Stage

Series B

Total Funding

$64.7M

Headquarters

Minneapolis, Minnesota

Founded

2015

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Simplify Jobs

Simplify's Take

What believers are saying

  • Apax invested on July 16, 2026, funding sales hiring and product expansion.
  • Gap, FARM Rio, Renfro, and Mango expanded deployments in 2026.
  • Inspectorio said customers powered $340 billion revenue across 2025.

What critics are saying

  • Apparel and retail dominate Inspectorio; one downturn cuts renewal growth fast.
  • Gap, Mango, and Renfro create concentration risk if implementation slips before 2027 renewals.
  • A failed Paramo AI rollout would erase Inspectorio’s moat and stall growth.

What makes Inspectorio unique

  • Apax Digital cited Inspectorio’s cross-network data moat on July 16, 2026.
  • Paramo turns factory data into predictive compliance workflows, not spreadsheet reviews.
  • SCNI, launched January 2026, spans tier-1 through tier-3 supplier decisioning.

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Benefits

Unlimited Paid Time Off

Flexible Work Hours

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

-2%

2 year growth

0%
Inspectorio
Jul 28th, 2026
FARM Rio selects Inspectorio's Supply Chain platform to aid international growth.

FARM Rio selects Inspectorio's Supply Chain platform to aid international growth. Brazilian fashion and lifestyle brand will digitize supply chain operations and strengthen regulatory compliance amid growth across international markets RIO DE JANEIRO and MINNEAPOLIS - July 28, 2026 - Inspectorio, the leading AI-powered platform for quality, compliance, sustainability and traceability, today announced that FARM Rio will digitize its supply chain operations and streamline regulatory compliance with Inspectorio's Quality Risk Management, Lab Test Management and Traceability and Transparency solutions. Founded in 1997, Rio de Janeiro-born FARM Rio has grown into one of Brazil's most beloved fashion and lifestyle brands, renowned for its colorful textiles and nature-inspired prints. Since beginning its international expansion in 2019 with the opening of its flagship boutique in SoHo, New York, the brand has built a devoted following among younger shoppers across the U.S. and Europe through a growing network of its own boutiques, leading department stores and fashion-rental platforms, fueling its continued global growth. As FARM Rio continues to expand its international footprint, Inspectorio will support this next phase by further digitizing and strengthening the brand's global supply chain operations across retail locations in France, Italy, Mexico, the United Arab Emirates, the United Kingdom and the United States. FARM Rio is a flagship brand of Azzas 2154, Latin America's largest fashion retail group. Implementing Inspectorio's AI-driven supply chain platform enables FARM Rio to automate and digitize compliance with tightening international regulations on forced labor, corporate sustainability reporting and due diligence in the United States and Europe. FARM Rio will use the following platform capabilities across its supply chain: * Quality Risk Management: Standardizes FARM Rio's inspection workflows, scheduling and reporting across the brand's global operations. * Lab Test Management: Centralizes lab test requests, results and audit-ready compliance information, enhancing the speed at which FARM Rio can bring new styles to international markets. * Traceability and Transparency: Streamlines global compliance efforts with automated data collection, document validation and real-time document translation, enabling full product traceability in compliance with international regulations. Maintaining compliance with international regulations continues to be a key priority for global apparel brands. According to Inspectorio's "2026 State of Supply Chain Report," more than half of retail supply chain leaders have rated the impact of regulatory changes as a top focus every year for the past three years, with 52% citing it in 2026. Additionally, 62% of current AI users in retail supply chains cite reduced manual workload as a primary outcome, a benefit FARM Rio will realize with Inspectorio's supply chain platform. "As one of the most recognized and fastest-growing brands in the Americas, sustaining this growth requires a modern supply chain that aligns with our future," said Alexandra Brito, Head of Quality at FARM Rio. "As we grow, Inspectorio provides us with the platform and regulatory expertise to fully digitize our operations. We can now scale our international business with the confidence that our supply chain meets the highest standards in the markets we serve across the Americas and Europe." "Supply chains are shifting from a cost center managed market by market to a strategic, connected foundation for growth," said Chirag Patel, CEO of Inspectorio. "FARM Rio recognized that early, replacing fragmented operations with a single digital platform as it scales across the Americas, Europe and the Middle East. We're proud to partner with FARM Rio and the broader AZZAS 2154 group as they turn their supply chain into a competitive advantage." To learn more about how Inspectorio's AI-driven supply chain platform modernizes and enhances the production chain for the world's largest brands, visit www.inspectorio.com. About FARM Rio FARM Rio is a Rio de Janeiro-born global fashion and lifestyle brand founded by Katia Barros and Marcello Bastos in 1997. Renowned for its vibrant prints, bold colors, and celebration of Brazilian culture and nature, the brand has grown from a small marketplace booth into one of Brazil's leading fashion brands, with more than 135 stores across the country and over 2,000 employees. Since launching its international expansion in 2019 with its flagship boutique in SoHo, New York, FARM Rio has established 17 boutiques across the U.S., Europe, the Middle East, and Mexico, while expanding through more than 2,000 wholesale partners and branded spaces at leading retailers including Le Bon Marché, Galeries Lafayette, Selfridges, Liberty, Rinascente, Bloomingdale's, and Printemps. A Certified B Corporation and flagship brand of the AZZAS 2154 Group, Latin America's largest fashion retail group, FARM Rio also champions sustainability through its "1000 Trees a Day, Every Day" initiative, which has planted more than 2 million trees in Brazil. About Inspectorio Inspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers. Its innovative platform seamlessly connects and digitizes supply chain processes to optimize decision-making, while providing real-time visibility and control over production chain operations. Media Contacts Inspectorio

Associated Press
Jul 16th, 2026
Apax Digital invests in AI supply chain platform Inspectorio to accelerate growth

Inspectorio, an AI-powered supply chain quality and risk management platform, has secured a growth investment from Apax Digital Funds. The Minneapolis-based company's SaaS platform enables global brands, retailers and suppliers to digitise production-chain processes including quality control, compliance, ESG audits and traceability workflows. Founded in 2016, Inspectorio serves over 40,000 organisations worldwide across apparel, footwear and retail sectors. The platform replaces manual processes with a unified system that coordinates between brands, suppliers, inspection providers and testing laboratories in real time. Inspectorio will use the investment to expand its commercial infrastructure, strengthen leadership and develop its Paramo AI platform for predictive insights and compliance workflows. The company's proprietary data captures millions of data points across tens of thousands of factories globally. Harris Williams advised Inspectorio, whilst Lincoln International and Kirkland & Ellis advised Apax.

Apax
Jul 16th, 2026
Apax Digital Funds invest in Inspectorio to further accelerate growth at leading AI-powered supply chain quality and risk management platform.

Apax Digital Funds invest in Inspectorio to further accelerate growth at leading AI-powered supply chain quality and risk management platform. 16th july 2026. * Investment to accelerate Inspectorio's AI and data platform, expand into new industry verticals, and scale its commercial organization * The platform connects some of the world's leading brands and retailers with tens of thousands of suppliers and factories globally, generating cross-network data that helps customers make optimal production decisions Inspectorio, Inc. ("Inspectorio"), a production-chain management platform, today announced a growth investment from the Apax Digital Funds, the growth equity arm of Apax Partners LLP ("Apax"). Inspectorio is an AI-powered SaaS platform that enables global brands, retailers, and their supplier networks to digitize the entire production chain: quality lifecycle, product regulations compliance, supplier ESG audits, and multi-tier traceability workflows - overlaid with a network intelligence control tower to drive AI-powered scenario planning and execution. The platform replaces fragmented, manual processes with a single, configurable system that coordinates across brands, retailers, suppliers, third-party inspection service providers, and testing laboratories in real time. The business serves some of the world's largest brands and retailers, across verticals including apparel, footwear, hardlines, and multi-category retail. As global supply chains become more complex, brands, retailers and their suppliers are investing in better visibility, predictive issue detection and resolution, and more consistent execution across global production networks to drive speed, resilience and agility. The industry is moving from periodic, manual supply chain touchpoints toward continuous, data-driven oversight, helping companies reduce quality and non-compliance failures, avoid costly disruptions, and strengthen supplier relationships. Inspectorio sits at the center of this shift, giving brands and their suppliers a shared, real-time single source of truth across all tiers of the supply chain, from raw materials through to finished products. Built on a decade of real-world quality and compliance workflows, Inspectorio's proprietary data asset captures millions of live data points across tens of thousands of factories and suppliers. Paramo, Inspectorio's AI platform, applies that cross-network intelligence to help customers predict risk ahead of time, benchmark performance and generate actionable recommendations. Founded in 2016, Inspectorio has become a leading platform for supply chain quality and compliance, reflecting the continued shift among global brands and retailers, and their supplier ecosystems, toward dedicated technology solutions. Chirag Patel, Chief Executive Officer of Inspectorio, commented: "Product integrity and supply chain compliance have become board-level issues for every brand that manufactures globally, and the era of managing them through spreadsheets and site visits is ending. This investment lets us move faster: deepening our Paramo AI capabilities, expanding our platform, and reaching more of the market. Apax's experience scaling software companies globally makes them the right partner for our next chapter." Carlos Moncayo, Co-Founder of Inspectorio, commented: "When we founded Inspectorio, our vision was to transform one of the most manual and fragmented parts of global supply chains into a connected, digital network powered by data and intelligence. A decade later, we are proud to see that vision has become an industry-leading platform used by over 40,000 organizations around the world. This milestone reflects the work of our team, the trust of our customers, and the strength of the network we have built. Partnering with Apax will help us accelerate the next chapter of Inspectorio's journey, expanding the reach of our platform and bringing the power of AI to more brands, retailers, suppliers, and factories globally." Dave Evans, Partner at Apax Digital, commented: "Inspectorio has built a genuinely differentiated position in a market that is still in the early stages of digitization. The depth of workflow integration across brands, suppliers, and inspection firms creates a rich cross-network data asset that is difficult to replicate and increasingly valuable to customers making supply chain decisions." Vikram Mashru, Principal at Apax Digital, added: "Inspectorio has reached an exciting inflection point, with a proven platform, strong customer advocacy and a significant opportunity to scale. We look forward to working with Chirag and the team to accelerate product innovation, expand the commercial organization and bring Inspectorio's intelligence layer to more customers, categories and use cases globally." With this investment, Inspectorio will accelerate the buildout of its commercial infrastructure, strengthen its leadership team with key hires, and continue to invest in product development. This includes expanding Paramo, its AI platform for predictive insights, AI-assisted compliance workflows, and supply chain network intelligence. Harris Williams LLC served as financial advisor to Inspectorio. Lincoln International served as financial advisor to Apax, and Kirkland & Ellis LLP served as legal counsel to Apax. About Inspectorio Inspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers. Its innovative platform seamlessly connects and digitizes supply chain processes to optimize decision-making, while providing real-time visibility and control over production chain operations. Founded in 2016, Inspectorio operates globally with customers including leading brands and retailers across North America, Europe, and Asia. For further information, please visit www.inspectorio.com. Company.

Inspectorio
Jul 14th, 2026
Pistola Denim selects Inspectorio's Quality Management platform as womenswear brand Scales production.

Pistola Denim selects Inspectorio's Quality Management platform as womenswear brand Scales production. LA-based womenswear brand strengthens customer promise to deliver superior products at sensible prices with Inspectorio MINNEAPOLIS - (BUSINESS WIRE) - Inspectorio, the leading AI-powered platform for quality, compliance, sustainability, and traceability, today announced that Pistola Denim will implement Inspectorio's quality management platform to elevate and standardize product quality across its global supplier network. Founded in 2013 by industry veterans Kevin and Grace Na, the Los Angeles-based womenswear brand has built a loyal following around its core promise to deliver luxury construction and fabrication at prices that make premium denim accessible to every woman. According to EY's 2025 Luxury Client Index, 65% of luxury apparel consumers rank quality of fabric as a top-five purchase driver, above price, exclusivity and brand heritage. This underscores why quality and consistency are paramount for brands like Pistola Denim, which was recently named to The Lead's 2025 Foremost 50 list of the most innovative and fastest-growing brands in fashion. "Pistola Denim has built a loyal following around our brand's consistent fit, finish and durability, something that no competitor can match at our price points," said Daryl Rosenberg, VP of global supply chain, Pistola Denim. "Inspectorio's purpose-built quality management platform gives our teams and manufacturing partners one place to work from as we expand into full, ready-to-wear collections, so we can scale production without compromising on what our customers expect from the brand." Quality Management That Scales Alongside Brand Growth Pistola Denim will roll out Inspectorio's quality management platform across its global supplier network to proactively manage product inspections and quality performance: * Digital Inspections - With Inspectorio, Pistola Denim will standardize in-line and final inspections across its global supplier base, granting tight control and visibility across styles, factories and production stages. * Quality Performance Visibility - Real-time dashboards will monitor supplier quality performance and streamline corrective action management, leading to a consistent product experience for customers * Enhanced Supplier Collaboration - Inspectorio's digitized quality management platform enables close collaboration between the brand and its suppliers, ensuring internal teams and partners work off one source of accurate, real-time data. This move reflects a broader shift underway across the premium apparel industry as the global premium denim market continues to expand, projected to grow at a compound annual growth rate of nearly 5% through 2030. "Brands like Pistola Denim face growing pressure to digitize quality operations and deliver consistency at scale without adding manual overhead," said Chirag Patel, CEO, Inspectorio. "Our platform is uniquely positioned to help Pistola Denim do this while protecting its promise to consumers - a mission we're proud to support." To learn more about how Inspectorio's AI-driven supply chain platform helps leading fashion and apparel brands scale without sacrificing product quality, visit www.inspectorio.com. About Pistola Denim Pistola is a Los Angeles-based womenswear brand founded in 2013 by Kevin and Grace Na. With over twenty years of experience in the apparel industry, Kevin and Grace were able to identify whitespace in the denim market. They aimed to offer high-quality pieces with luxury construction and fabrication at a lower price than their counterparts. With their extensive knowledge of the industry, they made their vision a reality. Over the last decade, the brand has naturally evolved into new categories, offering everyday premium pieces with street-smart and utilitarian sensibility. Two things have remained consistent since the brand's inception - quality and ease. Pistola continues to produce clothing for a busy, modern, and city-dwelling woman who demands her clothing work as hard as she does. Evolution is in its DNA, but its mission to bring women superior products at sensible prices will never change. About Inspectorio Inspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers. Its innovative platform seamlessly connects and digitizes supply chain processes to optimize decision-making, while providing real-time visibility and control over production chain operations. Media Contacts Receive industry updates in your mailbox! Subscribe Subscribe

Inspectorio
Jun 17th, 2026
Renfro Brands expands Supply Chain partnership with Inspectorio, adds Responsible Sourcing and Traceability capabilities.

Renfro Brands expands Supply Chain partnership with Inspectorio, adds Responsible Sourcing and Traceability capabilities. Renfro Brands will enhance traceability and strengthen regulatory compliance efforts across its global supply chain MINNEAPOLIS - June 17, 2026 - Inspectorio, the leading AI-powered platform for quality, compliance, sustainability and traceability, today announced that Renfro Brands will streamline regulatory compliance and enhance supply chain visibility with Inspectorio's Responsible Sourcing & Compliance and Traceability & Transparency solutions, furthering Renfro Brands' commitment to sustainability. Renfro Brands, founded in 1921, is a leading manufacturer and marketer of legwear and apparel for some of the world's preeminent brands. One in every five pairs of socks sold in the United States is likely manufactured or distributed by Renfro Brands. The company has a full portfolio of globally recognized owned, licensed and manufactured brands. The announcement expands upon Renfro Brands' existing relationship with Inspectorio. Renfro Brands already uses Inspectorio's Quality Risk Management solution. By adding new solutions for responsible sourcing, regulatory compliance and traceability, Renfro Brands can rely on Inspectorio's AI-driven workflows to replace manual processes and help the company manage increasingly complex regulatory requirements, measure supplier performance and ensure compliance. The expansion comes as apparel companies continue adapting to new and evolving regulations across global sourcing regions. According to Inspectorio's "2026 State of Supply Chain Report", more than half of retail supply chain leaders have rated the impact of regulatory changes as a top focus every year for the past three years, with 52% citing it in 2026. Inspectorio will support broader and deeper regulatory compliance efforts across North America, Europe and Asia, enabling Renfro Brands to maintain compliance with all social and environmental regulations specific to each sourcing location. As regulations evolve, Inspectorio's adaptable supply chain platform and regulatory frameworks are continuously updated, allowing Renfro Brands to future-proof its supply chain operations and sustainability commitments. "Renfro Brands is deeply committed to thoughtful brand stewardship with 105 years of manufacturing heritage," said Todd Roeder, vice president of compliance and vendor services at Renfro Brands. "Expanding our partnership with Inspectorio was an easy decision, based on our positive experience working with them and their extensive knowledge of our industry. Working with Inspectorio, we will continue to deliver quality, innovation and style across our diverse brand portfolio while ensuring the highest levels of social and environmental compliance." "As one of the largest global manufacturers of legwear and apparel, Renfro Brands is setting a new standard for AI-driven supply chain operations and sustainability," said Chirag Patel, CEO of Inspectorio. "We're proud to strengthen and expand Inspectorio's partnership with Renfro Brands, one that has been built on mutual trust and a commitment to delivering impactful solutions across a complex global supplier network." To learn more about how Inspectorio's AI-driven supply chain platform modernizes and enhances the production chain for the world's largest brands, visit www.inspectorio.com. About Inspectorio Inspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers. Its innovative platform seamlessly connects and digitizes supply chain processes to optimize decision-making, while providing real-time visibility and control over production chain operations. About Renfro Brands Renfro Brands is a leading manufacturer of legwear and apparel, offering a diverse portfolio of brands and products that combine innovation, craftsmanship, and consumer-centric design. Founded in 1921 and headquartered in Mount Airy, N.C., Renfro is dedicated to delivering high-quality products that enhance the lives of consumers worldwide. Media Contacts Abby Nelson Ketner Group Communications (for Inspectorio) [email protected] Receive industry updates in your mailbox! Subscribe Subscribe