Full-Time
Member Service Representative/Teller
Updated on 9/4/2026
Service Credit Union
501-1,000 employees
Not-for-profit, member-owned financial cooperative
Compensation Overview
$21/hr
Concord, NH, USA
In Person
 Finance & Banking (1) |
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- Cash handling experience is desired.
- Customer service or retail experience is preferred.
- Outstanding customer service skills are required.
- Excellent verbal and written communication skills are required.
- Good organizational skills and the ability to multitask are required.
- The ability to recognize and resolve member issues promptly using courtesy and tact is required.
- A high school diploma or equivalent is required.
- Accurately process all transactions while maintaining proper security and exercising good judgment.
- Open and close member accounts.
- Provide outstanding service, resolve problems, and perform needs-based selling.
- Create a positive member experience through confidence and enthusiasm.
- Build and retain member relationships through service quality.
- Maintain regular and reliable attendance.
- Perform other duties as assigned.
- Cash handling experience.
- Customer service or retail experience.
Service Credit Union is a not-for-profit, member-owned financial cooperative with 50 branches in New Hampshire, Massachusetts, North Dakota, and Germany. It provides traditional credit-union financial services such as savings, checking, loans, and financial guidance to its members. Members benefit from being served by a cooperative that reinvests earnings to improve rates, lower fees, and support community initiatives rather than to maximize profits for external shareholders. The cooperative operates through its branch network and member-approved governance, offering personalized service and local decision-making. Its goal is to do what is right for members by improving financial well-being, supporting the communities it serves, and creating value and enduring relationships for members.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Portsmouth, New Hampshire
Founded
N/A
Get referred to Service Credit Union
See people who can refer or advise you
Simplify's Take
What believers are saying
- April 23, 2026, Vertifi Flow simplified payments across online and mobile banking.
- April 16, 2026, E-Invest targeted $48 million annual member outflows.
- July 28, 2026, Folds of Honor partnership deepens first-responder loyalty and visibility.
What critics are saying
- June 24, 2026, lawsuit alleges $30 million commercial-loan fraud and misconduct.
- The Littleton senior-living default shows underwriting, oversight, and collections weaknesses.
- One existential scandal could damage member trust and invite NCUA scrutiny in 2026.
What makes Service Credit Union unique
- Founded in 1957, Service Credit Union serves military, veterans, and first responders.
- It operates 50 branches across New England and Germany, supporting deployed members overseas.
- Vertifi Flow and E-Invest tie daily banking to payments and investing retention.
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Benefits
Health Insurance
Dental Insurance
Disability Insurance
Paid Vacation
Paid Holidays
Hybrid Work Options
Training Programs
Tuition Reimbursement
Mental Health Support
Company News
Service Credit Union becomes the third founding partner of the New England chapter of Folds of Honor. July 28, 2026, 15:13 GMT BOSTON, MA, UNITED STATES, July 28, 2026 / EINPresswire.com / - Folds of Honor New England is proud to announce a landmark partnership with Service Credit Union, which joins the chapter as a full founding partner alongside Dane Street and AON. This partnership reflects Service Credit Union's deep and ongoing commitment to first responders, law enforcement, public safety professionals, and the families who stand behind them. As part of this founding commitment, Service Credit Union will fund annual Folds of Honor scholarships specifically dedicated to first responder families across New England. The scholarships will honor the law enforcement and public safety professionals, including unions that Service Credit Union proudly serves, including PFFNH, Professional Fire Fighters of New Hampshire; PFFM, Professional Fire Fighters of Massachusetts; MASSCOP, Massachusetts Coalition of Police; SPAM, State Police Association of Massachusetts; and NHSTA, New Hampshire State Troopers Association. Founded in 1957, Service Credit Union has grown to become the largest credit union in New Hampshire, with a long-standing mission of improving the financial well-being of those who serve, protect, and strengthen our communities. With branches across New England and on U.S. military installations overseas, Service Credit Union has built its legacy around supporting service members, veterans, first responders, and their families through meaningful financial solutions, community partnerships, and direct impact. "First responders show up for our communities every day, often in the most difficult moments, and we believe their families deserve to feel that same level of support in return," said Jaime Yates, AVP of Community Development at Service Credit Union. "This partnership with Folds of Honor New England allows us to take our commitment beyond words and turn it into meaningful, lasting action. By funding annual scholarships in honor of the public safety unions we proudly serve, we are helping create educational opportunities for the spouses and children of those who have sacrificed so much for our communities." Since 2007, Folds of Honor has provided life-changing educational scholarships to the spouses and children of America's fallen or disabled military service members, and since 2022, to the families of first responders. Service Credit Union's partnership marks one of the chapter's most significant commitments since its May 2024 inception and expands the organization's ability to serve first responder communities across New England. "Welcoming Service Credit Union as a founding partner is a tremendous moment for our chapter," said Robbie Zalzneck, Chapter Director, Folds of Honor New England. "Their dedication to New England's law enforcement and public safety community aligns perfectly with our mission. This partnership will fuel opportunity, hope, and a brighter future for the families of those who serve on the front lines." For the 2025/2026 academic year, 14 scholarships were awarded to New England first responder families. With this partnership, Folds of Honor New England will continue to expand the number of available scholarships and deepen its impact across the region. Each scholarship will assist a qualified recipient pursuing any level of education or a skilled-trade pathway. About Service Credit Union Founded in 1957, Service Credit Union is New Hampshire's largest credit union, serving more than 350,000 members across New England, on U.S. Military installations overseas, and around the world. With a mission rooted in service, the credit union is dedicated to improving the financial well-being of its members, including military personnel, veterans, first responders, and their families. Service Credit Union offers a full suite of financial products and services, guided by a commitment to integrity, community support, and putting people over profits. For more information, visit servicecu.org. About Folds of Honor Folds of Honor is a 501(c) (3) nonprofit organization that provides educational scholarships to the spouses and children of U.S. military service members and first responders who have fallen or been disabled while serving our country and communities. Our educational scholarships support private school tuition or tutoring in grades K-12, tuition for college, technical or trade school, and post-graduate work, including a master's degree, doctorate, or professional program. Funds for a second bachelor's degree or trade/technical program certification are also available. Since its inception in 2007, Folds of Honor has awarded nearly 73,000 scholarships totaling over $340 million in all 50 states. Among the students served, 45 percent are minorities. It is rated a four-star charity by Charity Navigator and Platinum on Candid. It was founded by Lt Col Dan Rooney, the only ever F-16 fighter pilot (with three combat tours in Iraq) and PGA Professional. He is currently stationed at Headquarters Air Force Recruiting Service Detachment 1, at Joint Base San Antonio-Randolph, Texas. Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above. You just read: July 28, 2026, 15:13 GMT EIN Presswire's priority is author transparency. We do our best to weed out false and misleading content. The content above is the sole responsibility of the author who makes it available. If you have any complaints, kindly contact the author above. Robbie Zalzneck Folds of Honor New England +1 910-409-0465
Service Credit Union has launched Vertifi Flow, a centralised payments processing hub developed by Vertifi Software, providing members with a unified platform to manage everyday payments through online and mobile banking. The system consolidates multiple payment rails into a single interface accessible via the Money Movement tab. The platform simplifies transactions by reducing the steps needed to pay bills, send money or transfer funds between accounts. It offers members greater control over payment speed and delivery costs whilst providing the credit union's administrative team with improved transparency and operational efficiency. Service Credit Union, established in 1957, has over $6 billion in assets and 50 branch locations across New England and Germany. Vertifi Software, founded in 2009, is a subsidiary of Eastern Corporate Federal Credit Union specialising in digital money movement and payments technology.
Service Credit Union launches Vertifi Flow. April 23, 2026 - Service Credit Union has launched a new, modern, and centralized payments experience, powered by Vertifi(R) Flow, a payments processing hub built by Vertifi Software. This new experience provides members a simpler, more intuitive way to manage everyday payments through online and mobile banking. A unified payments processing hub. Vertifi Flow brings multiple payment rails together in one unified experience in Service's online banking platform and its mobile banking app, reducing complexity and making it easier for members to send, receive, and manage money with confidence. Instead of navigating multiple tools or menus, members can now make their everyday payment transactions in fewer steps and with greater clarity directly from the Money Movement tab. For Service's members, this means less time spent managing their finances and cash flow and more control over the speed and cost of delivery of their payments. Whether paying bills, sending money to family, or moving funds between accounts, the Money Movement experience, powered by Vertifi Flow, is designed to support day-to-day banking across the channels members and the credit union's team use most while giving Service flexibility when thinking about payments now and in the future. "Members want tools that are straightforward and fit seamlessly into their lives, but credit unions also want greater control and simplicity," said Tyler Kuhn, Vice President of Marketing and Digital Strategy at Service Credit Union. "Vertifi Flow helps remove friction from our and our members' everyday transactions, offers greater transparency for our administrative team, and delivers a more consistent, secure, and user-friendly payments experience to our members." Key benefits of Vertifi Flow: * Simpler money movement - Multiple payment rails accessible from one platform * Greater clarity and control - A consistent interface that's easy to navigate * Time-saving convenience - A simplified workflow with fewer clicks to complete routine transactions * Built-in security - Reliable and secure payments built on a trusted, industry-leading technology A future-ready Money Movement solution for credit unions and banks. "Financial institutions have long shouldered the operational burden, resource demands, and inherent risks of managing multiple payment rails, each with its own processing timelines, rules, and even messaging standards," says Asim Mian, CEO of Vertifi Software. "As payment technologies advance and market demand for real-time transactions grows, our digitally driven clients and partners require a centralized, intelligent solution to simplify payments. Vertifi Flow delivers the robust capabilities that financial institutions need today, and the scalability and flexibility to innovate for tomorrow." Vertifi Flow also positions Service Credit Union to continue enhancing digital services over time, ensuring members benefit from future payment innovations without having to learn new systems. About Service Credit Union Service Credit Union is dedicated to providing a banking experience that improves members' lives and the communities in which they live. Established in 1957 to provide affordable credit to the Pease Air Force Base community, and now among the largest credit unions in New England, with over $6 billion in assets and 50 branch locations in the New England region and Germany, Vertifi Software LLC continue to provide a better future to its members all over the world. To learn more about Service Credit Union, please visit www.servicecu.org. About Vertifi(R) Software At Vertifi, Vertifi Software LLC combine software engineering and financial services expertise to develop digital money movement and payments innovations. Founded in 2009, Vertifi is a wholly owned subsidiary of Eastern Corporate Federal Credit Union. Vertifi offers unparalleled excellence in digital banking technologies by fusing engineering expertise with a service ethos that resonates with both financial institutions, particularly credit unions, and digital banking partners. Vertifi Software LLC provide seamlessly integrated financial services technology with its service portfolio including their payments hub Vertifi Flow, DeposZip(R) remote deposit capture, FedNow(R) Service instant payments, Automated Clearing House, statement rendering, check processing, and more.
A new white paper examines how credit unions can retain member wealth through digital investing platforms, using Service Credit Union's partnership with TAPP Engine as a case study. Service Credit Union identified $48 million leaving the institution annually across 53,000 transactions to external investment platforms. The report highlights that 80% of credit union members want personalised financial guidance, yet fewer than one-quarter of credit unions offer professional advisory services. Service Credit Union's E-Invest platform now provides members with self-directed brokerage accounts, robo-advisory portfolios, fractional share investing and seamless integration with online banking. The white paper positions digital wealth platforms as crucial for addressing the $84 trillion intergenerational wealth transfer expected through 2045, emphasising the need for institutions to build investment relationships earlier in the member lifecycle.
New White Paper highlights how Credit Unions can retain member wealth in the digital investment era. * 2 hrs ago PR Newswire QUINCY, Mass., April 16, 2026 Service Credit Union's partnership with TAPP Engine offers members access to a modern digital investing experience designed to support long-term financial growth QUINCY, Mass., April 16, 2026 /PRNewswire/ - A newly released white paper, "The Evolving Role of Wealth Management in the Credit Union Model," examines how digital investing is reshaping member expectations and why credit unions must evolve their wealth strategies to retain deposits, deepen relationships, and remain competitive in the modern financial ecosystem. "When we analyzed our transaction data and saw $48 million leaving the credit union in a single year, the conclusion was straightforward. Our members were investing - just not with us. The opportunity wasn't hypothetical. It was measurable," said Matt Beaulieu, AVP - Member Services, Service Credit Union According to the white paper, Service Credit Union identified annual transfers across approximately 53,000 transactions moving from member accounts to external investment platforms, signaling a significant shift in member behavior and a broader strategic risk for financial institutions.[1] The report features Service Credit Union's partnership with TAPP Engine as a leading case study in how institutions can respond to measurable investment outflows by providing access to self-directed investing tools within the credit union experience. The white paper outlines how E-Invest was developed to address this challenge by offering members*: * Self-directed Brokerage Accounts * Automated Robo-Advisory Portfolios * Fractional Share Investing * Seamless Digital Account Opening * Single Sign-on through Online Banking * Real-time Movement of Funds between Banking and Investment Accounts Industry data cited in the report further reinforces the urgency of the issue, noting that 80% of credit union members express interest in personalized financial guidance,[2] while fewer than one-quarter of credit unions currently offer professional advisory services. "Members are actively investing, but many institutions still lack a digital wealth solution within their own ecosystem," said Mark Guglielmo, President of TAPP Engine Securities and TE Advisors LLC. "When investment relationships move outside the credit union, broader financial relationships often follow. Our goal is to provide a tool to keep the relationship with the credit union." The report also positions digital wealth platforms as a strategic response to the coming $84 trillion intergenerational wealth transfer expected through 2045,[3] emphasizing the need for institutions to build investment relationships earlier in the member lifecycle. Digital wealth is no longer simply a product extension - it is becoming a core component of relationship retention, non-interest income growth, and long-term member engagement. The full white paper offers strategic insights for credit union executives, board members, and digital banking leaders seeking to strengthen member relationships and preserve assets within the cooperative model. About the White Paper "The Evolving Role of Wealth Management in the Credit Union Model" explores how credit unions can respond to changing investment behaviors, preserve long-term member relationships, and create scalable pathways into advisory services through integrated digital wealth platforms. The report includes industry data, institutional case studies, and strategic recommendations for leadership teams navigating the future of member wealth. Media Contacts: Deanne Figueras, VP Marketing & Business Development, TAPP Engine, [email protected] Christopher Banker, Content Marketing Specialist, Service Credit Union, [email protected] About TAPP Engine TAPP Engine modernizes capital formation, wealth management, and liquidity infrastructure for credit unions, community financial institutions, and regional financial institutions. Brokerage services are offered through TAPP Engine Securities, LLC. ("TES"). Digital Advisory services and technology offered though TAPP Engine Advisors, LLC ("TEA). To learn more about TAPP Engine, please visit https://www.tappengine.com/ About Service Credit Union Service Credit Union is dedicated to providing a banking experience that improves members' lives and the communities in which they live. Established in 1957 to provide affordable credit to the Pease Air Force Base community, and now the largest credit union in New England with over $6 billion in assets and 50 branch locations in the New England region and Germany, Mycarrollcountynews continue to provide a better future to its members all over the world. To learn more about Service Credit Union, please visit www.servicecu.org. *These services are being offered through TAPP Engine or its affiliates, which are separate entities from, and not affiliates of, Service Credit Union. Self-directed function offered through TAPP Engine Securities and Goals TAPP Engine Advisors. Service Credit Union is not registered as a broker-dealer or investment advisor. Investments made through E-Invest are not credit union deposits/obligations and are not insured by the NCUA nor are they guaranteed by the credit union. Subject to risk and may lose value. See terms and conditions for more information. * Service Credit Union internal transaction analysis referenced in E-Invest program materials (2022-2023). * America's Credit Unions (2025). Gallup survey cited reporting 80% of credit union members desire personalized financial advice. * Cerulli Associates (2024). U.S. High-Net-Worth and Ultra-High-Net-Worth Markets Report. SOURCE TAPP Engine, Inc.