Field Service Engineer

WORK AUTHORIZATION

Applicants must be authorized to work in the United States on a full-time basis. SMA America does not offer employment visa sponsorship of any kind, including H-1B, OPT, CPT, or TN visas. Candidates who currently require or will in the future require visa sponsorship are not eligible for this role. Candidates operating under a temporary work permit or any visa-tied employment authorization are also not eligible.

AI-GENERATED APPLICATION MATERIALS

We review all resumes and application materials for AI-generated content. Submissions that show evidence of AI manipulation, including AI-written resumes, cover letters, or responses, will be disqualified from consideration without further review. We want to hear your authentic voice and see your genuine experience.

PURPOSE OF THE POSITION

The Field Service Engineer is responsible for assisting and performing warranty repairs, and the commissioning of SMA utility inverters in the field. The Field Service Engineer is responsible for assisting with commissioning, troubleshooting, repairing, and learning to analyze data, operation and maintenance activity, and utility inverter applications.

We currently have 2 openings for this role in the South East region.

PRIMARY DUTIES / RESPONSIBILITIES

• Assists with commissioning, troubleshoots, repairs, and analyzes SMA America's utility inverters in the field, via email, telephone, and site visits.
• Develops a detailed knowledge of SMA's utility inverter products, associated SMA accessories, and third-party accessories that are sold by SMA for use with the inverters.
• Required to maintain accurate inventory count of spare parts provided by SMA.
• Regularly works with high voltage DC electricity, three phase power, and the relevant software and firmware of the inverters.
• Maintains a high level of customer satisfaction while striving to lower the costs of field service.
• Assists and/or performs and maintains maintenance activities in accordance with the SMA product maintenance manual on assigned sites with SMA customer contractual obligations.
• Other duties as may be required or assigned.

REQUIRED QUALIFICATIONS

• A bachelor's degree in a technical field is strongly preferred, or equivalent experience working in the renewables industry.
• At least 3 years of experience in electrical, electronic, and/or network communications.
• Prior experience in the renewable energy industry is strongly preferred.

OTHER SPECIALIZED SKILLS

• Ability to work nonstandard business hours occasionally to support service customer contracts.
• Knowledge of solar and/or alternative energy markets is preferred.
• Knowledge of the National Electric Code is preferred.
• Ability to analyze and solve problems effectively.
• Has ability to work a nonstandard work schedule as needed or required.
• This position requires significant domestic and possible international travel.
• Extent of responsibility: Regional

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is constantly required to travel, stand, walk, talk, hear, look, smell, and see. The employee is occasionally required to sit, reach above the shoulder, stoop, bend, squat, and kneel, and must routinely lift up to 50 pounds. The work environment is constrained to a field service environment, with occasional functions in a corporate office. While performing the duties of this position, the employee is occasionally exposed to electrical hazards, and exposure to weather of extreme temperatures. The noise level in the work environment is usually moderate.

WE OFFER

• Compensation: $33.00 to $35.50 per hour, dependent on experience and qualifications.
• Comprehensive benefits including health, dental, and vision coverage, including $0 premium options.
• Work Model: Remote.
• 401(k) plan with company match.
• Opportunities for professional development and training.