Client Success Specialist

Let’s be #BrilliantTogether

ISS STOXX is hiring!

ISS Sustainability Solutions is looking for an individual to join our Americas Client Success team where your focus will be on existing clients who subscribe to ISS’ premier environmental and social data solutions (e.g. Climate, biodiversity, controversial weapons). You will help clients integrate our data and solutions into their investment, research, compliance, and product use cases; work both proactively and reactively to uphold excellent client service standards, and act as a bridge between the client and relevant internal stakeholders in sales, research, product, and other areas. As the voice of the client, you will be a source of market intelligence and client feedback for our business and product teams.

MAIN RESPONSIBILITIES

Provide subject matter expertise to proactively advise existing clients and ensure a high level of client satisfaction

• Proactively develop and strengthen relationships with clients to help them understand best practice use cases, data methodology, delivery formats, and other key product features for the relevant corporate governance data sets (ranging from board composition to remuneration structures, among others).
• Conduct regular in-person visits and service health checks with client end users and decision makers
• Track the overall health of the client relationship, including the updating of internal client data systems to track key elements of the relationship and service delivery.  Create and implement client action plans.
• Oversee new client on-boarding and lead project management of client-related deliveries
• Work cross-functionally with other ISS teams (operations, research, development, product, etc.) to successfully meet client needs
• Provide subject matter expertise to fellow Client Success colleagues on corporate governance data sets
• Perform client training on ISS platforms so as to optimize their user experience
• Contribute to, and collaborate with, internal initiatives to support the growth in the corporate governance data and analytics business
• Stay abreast of key market trends so as to better advise clients and understand emerging use cases for data

Sales Collaboration

• Contribute to regional team’s New Sales goals by identifying potential leads within the existing client base
• Participate in ESG related roadshows, meetings, and calls where appropriate.
• Help to gather and document key competitive intelligence
• Share updates on product enhancements and new capabilities with clients
• Discuss new project ideas and potential up-selling opportunities

QUALIFICATIONS

• 2-5 Years of Experience in client facing roles such as client service and/or sales
• Ability to understand key client needs, with a commercial orientation that helps identify sales opportunities
• Experience with taking complex subject matters and simplifying it for a broad audience
• Experience in working successfully with internal IT, research, product, and operational teams to meet client objectives
• Ability to work independently AND as part of cross functional teams
• Ability to quickly learn and adapt to new content, and learn new products
• Strong project management/organizational/multi-tasking skills required 
• Outstanding writing, communication and presentation skills
• Bachelor's Degree (Experience in lieu of degree will be considered).
• Willingness to travel occasionally

Preferred

• 3+ years of work experience with either ESG/corporate governance data and/or experience working with investment professionals, particularly portfolio managers and analysts 
• Strong interest in developing technical ability to independently work with data & analytics
• Prior Financial Research/Analytical experience

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.

ISS Sustainability Solutions enable investors to develop and integrate sustainable investing policies and practices, engage on responsible investment issues, and monitor portfolio company practices through screening solutions. ISS Sustainability Solutions also provides climate data, analytics, and advisory services to help financial market participants understand, measure, and act on climate-related risks across all asset classes. In addition, our solutions cover corporate and country ESG research and ratings enabling its clients to identify material social and environmental risks and opportunities.  

Visit our website: https://www.issgovernance.com

View additional open roles: https://www.issgovernance.com/join-the-iss-team/

We are proud to offer the following featured benefits 

• Medical, Dental, and Vision coverage
• 401(k) with a company match up to 9%, including a Safe Harbor contribution
• Flexible Spending Account (FSA) and commuter benefit programs
• Generous paid time off
• Volunteer Day
• Paid parental leave
• Hybrid working options

Institutional Shareholder Services Inc. (ISS) is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).  All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.  For more information, please view https://www.dol.gov/agencies/ofccp/posters.

ISS is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws.  ISS is also committed to ensuring equal opportunity in employment for qualified person with disabilities.  ISS prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment.  If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact [email protected].  This email is created exclusively to assist disabled job seekers where disability prevents them from being able to apply online.  Only messages left for this purpose will be returned.  Messages sent for other purposes, such as following up on an application or other technical issues not related to a disability, will not receive a response.