You Will

• Support the strategy, planning, and execution of our operational functions
• Support our metric evolution across various operational processes
• Support development of monthly, quarterly forecasts and our execution plan to meet our targets
• Wear many hats - we need someone who can do many things well with little hand holding and can easily pivot as priorities shift
• Work with cross functional teams of product managers, designers, doctors, 3rd party providers, and other operators to build consistently world class experiences around our clinical programs
• Drive process improvement - we’re growing fast and have lots to build along the way. We’re looking for someone who will develop new processes to optimize work flows and make operations more efficient

You Are

• Impact-driven. You care about your impact upon the world. That means more building and less talking as you’re working toward something that has a chance to change people’s lives
• Analytical. You have a strong analytical foundation and are comfortable with leading our vision
• Detail Focused. We’re building an advanced system to solve member issues and you are excited to chase down opportunities to improve our system execution
• User-obsessed. You are deeply empathetic, constantly putting yourself in the shoes of our members
• A Problem Solver. You’ve solved ambiguous and analytically complex problems, and are always looking for a new challenge.
• Process-oriented. You have exceptional organizational skills and enjoy building scalable operational processes

Minimum Qualifications

• Bachelor’s degree or equivalent
• Experience with data access tools (e.g. Looker, SQL) required
• 6+ years of experience in operations, product or engineering
• 2+ years experience managing in a fast-paced setting
• Experience managing to metrics and executing to move them
• Experience going deep into complex systems to surface issues and rallying support to address them

Preferred Qualifications

• STEM degrees preferred
• Startup experience operating at a scaling organization