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Order Management Specialist
Posted on 4/21/2022
Austin, TX, USA
Experience Level
Desired Skills
Customer Service
  • BA/BS or equivalent 3/4-year degree required
  • 1-2 years of previous experience in Operations, Order Management, Finance, Administration, and/or Customer Service roles
  • Salesforce experience is required
  • Zuora, CPQ systems, Excel, Knowing Box are a plus
  • Strong belief in the value of customer service; delivering polished, calm and confident communication
  • Ability to work independently as well as contribute to a cross-functional and global team by collaborating actively and during conflict resolution
  • Acute attention to detail and well-developed organization and time management skills, with the ability to manage a high volume of orders and multiple responsibilities
  • Ability to use good judgement and strong problem-solving and analytical skills to quickly make well-founded decisions in new and varied situations, while taking into account multiple sources of data and business policies, and downstream implications
  • Review sales orders for completeness and accuracy, and ensure all orders are validated according to internal operations guidelines and policies
  • Conduct timely and accurate SFDC booking for all sales orders, meeting both Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
  • Act as subject matter expert to advise Sales on global best practices and guidelines for deal structure, booking, and order acceptance policies
  • Apply general policies and procedures to new and unfamiliar scenarios, pivoting quickly and using strong decision-making skills to adapt to and thrive in an ever-changing environment
  • Provide best-in-class support and customer service to sales and other internal partners with strong communication and collaboration skills whether working over email, chat, or in person
  • Work closely with multiple teams in Sales, Legal, and Finance to resolve any order or booking issues and to develop approaches for new sales scenarios and business needs
  • Support month-end-close reconciliation activities between our booking (SFDC) and billing (Zuora) systems to ensure the quality and accuracy of our internal and external-facing data. Work closely with global counterparts on new policy, tool, and process implementations, promoting alignment between all offices
  • Help drive ad hoc projects, reports, and tasks related to the business as they arise

1,001-5,000 employees

Cloud content management and file sharing service
Company mission
Box is on a mission to make businesses more productive, competitive, and powerful by connecting people and their most important information. The company operates one of the world's largest cloud storage platforms.
  • Health and Wellness
  • Family Support
  • Generous Time Off
  • Financial Benefits
  • Community
  • Evolving Workplace
Company Values
  • Blow our customers' minds
  • Take risks. Fail fast. GSD
  • 10x it!
  • Be an owner. It's your company
  • Bring you (___) self to work every day
  • Be candid and assume good intent
  • Make mom proud