Essential Duties and Responsibilities:

•  Provide desktop support to end-users for hardware, software, and peripheral issues.
• Install, configure, and maintain desktop operating systems and applications.
• Troubleshoot and resolve network connectivity issues, including LAN, WAN, and Wi-Fi.
• Assist with server administration tasks, such as monitoring performance, applying updates, and managing backups.
• Respond to and resolve support tickets in a timely and efficient manner.
• Document technical issues and solutions for future reference.
• Perform routine maintenance and updates on desktops, servers, and network devices.
• Collaborate with other IT team members to support larger IT projects and initiatives.
• Educate and train end-users on best practices for using technology effectively and securely.
• Ensure security protocols are followed, including antivirus management and patch updates.
• Maintain an inventory of IT equipment and software licenses.
• Assist in the setup and support of audio/visual equipment for meetings and events.
  
  

Required Qualifications: 

• Associate or bachelor’s degree in information technology, Computer Science, or a related field.
• Proven experience in desktop support, network troubleshooting, and server administration.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network concepts, such as TCP/IP, DHCP, DNS, and VPN.
• Experience with server operating systems, such as Windows Server and Linux.
• Proficiency in using remote desktop tools and ticketing systems.
• Strong problem-solving skills and the ability to work independently.
• Excellent communication skills, both verbal and written.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Windows Server, Cisco CCNA) are a plus.
• Full-time position with occasional after-hours or weekend work as required.
• On-site role with occasional travel to other company locations.
• Physical ability to lift and move IT equipment as needed.