Certified Nursing Assistant / Guest Services Associate

POSITION TITLE: Certified Nursing Assistant/Guest Service Associate

REPORTS TO:    Operations Manager

LOCATION:           Glendale, CA

CLASSIFICATION: Non-Exempt, Full-Time

CNA Guest Services Associate

A Certified Nurse Assistant/Guest Services Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect.

Responsibilities and Initiatives

To help NHF meet its growth goals, the CNA/Guest Services Associate will:

• Ensure safety and security of recuperative care facility.
• Respond to guest requests.
• Perform room checks daily.
• Ensure that all guests are greeted and provided with a detailed orientation.
• Maintain accurate record keeping and activity reports.
• Conduct daily facility and equipment inspections.
• Develop rapport with guests and garner guest feedback.
• Facilitate and monitor guest meals and kitchen duties.
• Respond to and provide positive intervention encounters for guest concerns.
• Attend all meeting and trainings as scheduled.
• Execute recreational activities as assigned.
• Measure and record vital signs accurately of guests as directed by LVN Medical Coordinator (MC) and report vital signs back to the LVN MC.
• Record vital signs, guest tasks, and guest interventions in database.
• Assist guests with basic activities of daily living such as but not limited to: setting up meals and meal time place setting, pushing a wheel chair up/down ramps or over and around barriers, assisting with changing adult incontinence pads/diapers/briefs and assisting with hygienically cleansing guests, showering or bathing set up and minimal assistance with cleansing, putting on or taking off clothing, providing stand by assist for ambulation safety, and other assistance with basic activities of daily living as directed by the medical staff or facility director.
• Assist MC, MA, or Social Services with calling to arrange appointments or transportation for guests as directed by the medical staff, operations manager, or facility director.
• Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities and within CNA scope of practice.
• Always follow NHF policies and procedures.

• Active CNA certification with a successful completion of a CNA program and California State Certification (Verifiable by search on CDPH website).
• High School Diploma or equivalent required.
• Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
• Ability to perform and prioritize multiple tasks effectively and efficiently.
• Must be able to work a schedule with five (5) eight (8) hour shifts.
• Valid CA driver’s license.
• Current American Heart Association CPR, AED, and First Aid certification.
• Excellent oral and written communication skills.
• Ability to communicate effectively with all levels of staff, guests, and visitors.
• Working knowledge of Microsoft Office Suite.
• Proficient typing skills.
• Able to work in a team environment.
• Self-motivation and self- sufficiency are key.
• Able to follow instructions and provide support as needed.
• Able to meet the job scheduling requirements.

Physical Requirements

The duties as described will required frequent standing and walking.  The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds.  Must utilize conversational speech for effective verbal communication.  Noise level is high in some client care areas. 

PROGRAMS

National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org.