VML Luxembourg

VML Luxembourg is one of the leading Amazon consulting agencies in Europe. Offering 360° services for Amazon, we have a diverse range of products and services in various sectors to ensure long-term sales growth, ranging from creating multilingual content and listings to all aspects of advertising, including sales promotion, PPC and programmatic campaigns. We are part of WPP, the world’s largest digital media agency, and manage WPP’s European Centre of Excellence for Amazon (ACE) dedicated to maximising performance, driving sales and building brands on the Amazon platform.

The opportunity:

We are currently looking for a HR Officer to join our Human Resources Team. This role, which reports directly to the HR Manager, is vital in supporting both the HR department and the HR Manager. The HR Officer will be responsible for managing the employee lifecycle, ensuring compliance with legal requirements, fostering a positive work environment, and providing direct support to the HR Manager. This role requires a strong understanding of HR principles and practices, excellent organizational and communication skills, and the ability to handle sensitive information with discretion.

What you’ll be doing:

EMPLOYEE RELATIONS:

• Provide HR guidance and support:Act as a point of contact for employees and managers on HR-related matters, providing advice and guidance on policies, procedures, and best practices.
• Employee Engagement and Retention: Play a support role in developing and implement initiatives to improve employee engagement, morale, and retention. Conduct employee surveys and analyse feedback to identify areas for improvement. This includes planning and executing employee events, such as team-building activities, company celebrations, and recognition programs, to foster a positive and engaging work environment. 
• Compensation and Benefits: Administer employee benefits programs, including enrolments, changes, and terminations.

HR ADMINISTRATION:

• HRIS Management: Maintain accurate and up-to-date employee records in the HRIS. Generate reports and analyse data to support HR decision-making.
•  Payroll: Support coordination of the payroll process.
•  Office Management Support: The HR Officer will also play a role in maintaining the office environment. This includes assisting with tasks to ensure that the office is well-maintained and supplies are adequately stocked.

RECRUITMENT AND ONBOARDING:

• Manage the full recruitment cycle: This includes posting job ads, screening resumes, conducting interviews, coordinating assessments, checking references, and extending job offers. Negotiate compensation and benefits packages within established guidelines. 
• Onboarding and Offboarding: Play a support role in developing and deliver comprehensive onboarding programs to integrate new hires effectively. Manage the offboarding process for departing employees, ensuring compliance and a smooth transition. 
• Maintain recruitment metrics: Track key recruitment metrics such as time-to-fill, cost-per-hire, and source effectiveness to identify areas for improvement and optimize recruitment processes.

What we want from you:

• Bachelor’s degree in Human Resources, Business Administration, or a related field. 
• Experience in a generalist HR role. 
• Strong knowledge of Luxembourg labour law and HR best practices.
• Experience with HRIS systems and payroll processing.
• Excellent communication, interpersonal, and organizational skills. 
• Ability to work independently and as part of a team. 
• Strong problem-solving and analytical skills.
• Ability to handle confidential information with discretion.
• Proficient in Microsoft Office.
• Fluency in English is essential. Knowledge of one of the Luxembourgish official languages is required.
• EU working permit.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.