From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.  

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.  

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future. 

We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 2 days of working from home per week.

This role is based at our HQ in Solon, Ohio or our flagship office in Atlanta, Georgia.

The Role:

The Operations Analyst role is a key part of MRI’s Global Delivery Operations (GDO) team. As part of Global Delivery Operations, the Operations Analyst will have the ability to be involved in all facets of MRI’s Global Delivery organization, from system administration and process development to data visualization and the creation of new business offerings.

This is an entry level position but targeted towards team members looking to quickly prove their value and progress into other roles within the Global Delivery Operations and MRI. Team members must be comfortable working in a dynamic environment, with internal customers representing multiple disciplines and geographies, and be willing to adjust schedules to meet the needs of the specific initiative or obligation.

RESPONSIBILITIES:

• Partner with other members of the GDO team to support the development and delivery of key projects in service of the broader Global Delivery organization.
• Provide ongoing operational support to Global Delivery teams (Professional Services, Managed Services, Client Support, and Client Success).
• Analyze operational and financial data.
• Assist in the creation and maintenance of user and procedural documentation.
• Support reporting development requirements of Global Delivery organizations.
• Assist in the maintenance and continuous improvement of Global Services’ systems such as OpenAir and Salesforce.
• Support the integration of newly acquired companies through the effective migration of their key business processes into MRI’s standard operating procedures and systems. 
• Assist in defining the process and timeline for integrating the Professional Services, Managed Services, Client Support, and Client Success departments of newly acquired companies. With a focus on efficiency, timeliness, and clarifying scope to eliminate duplication of effort.
• Facilitate regular meetings and cross-team plan reviews while serving as a point for escalation to ensure a successful integration.

REQUIREMENTS:

• Bachelor’s degree
• Extremely proficient with Microsoft Word, PowerPoint, and Excel.
• Excellent organization, time management, and communication skills.
• Can work effectively in cross functional teams.
• Responsive to the needs of our customers.
• Self-motivated and energetic.
• Capable multi-tasking.
• Comfortable working across multiple time zones, including APAC and EMEA.
• A plus: Familiarity with Oracle OpenAir, Salesforce.com, and Power BI.

We’re obsessed with making this the best job you’ve ever had!  

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:  

• Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
• Invest in our competitive 401k plan and help set you up for your future
• Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
• Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year
• Further your professional development and growth with our generous Tuition Reimbursement offerings 
• Enjoy the flexibility of working from anywhere in the world for 14 days out of the year

At MRI, our company culture is more than a talking point – it’s what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

MRI Software is an Equal Opportunity Employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, you are welcome here.