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Member Experience Specialist
Work from Home
Posted on 1/31/2023
Philadelphia, PA, USA
Experience Level
Desired Skills
Customer Service
  • Deliver customer service of the highest quality over the phone, email and live chat
  • Retain members thinking about cancelling their clean energy subscription by effectively communicating the value of clean energy
  • Empathize and connect with members
  • Work closely with your counterparts in our bicoastal office to create a unified office culture
  • Resolve member issues while focusing on first contact resolution
  • Develop an ownership mentality by contributing daily to the overall strategy of the department
  • Participate in short term, interdepartmental rotational projects
  • Champion for our members in internal discussions, and help our Product, Sales, Technology, and Marketing teams prioritize improvements to members' experience
  • Non-negotiables
  • 1+ year experience working in customer facing roles (service, retail, etc)
  • A desire to change the world through clean energy
  • Intrinsically motivated individual, detail-oriented, and high personal accountability
  • Ability to retain customers and handle challenging calls with positivity and professionalism
  • Nice to have
  • Bi-lingual (Spanish)
  • 1 year of inbound sales, outbound, or retention experience

51-200 employees

Consumer renewable energy sourcing platform
Company Overview
Inspire is on a mission to transform the way people access clean energy and accelerate a net-zero carbon future. The company has a subscription model that allows customers to access 100% clean energy for one flat monthly price.
  • Comprehensive health plans
  • 401k matching
  • Training & development
  • Flexible PTO
  • Wellness days
  • Paid parental leave
Company Core Values
  • Mission driven
  • Growth mindset
  • Team first
  • Lead authentically