Installation Manager

Overview

There’s never been a better time to join Stratus! As the market leader in brand implementation and maintenance, we transform how national brands connect with their customers. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.

From our locations across the country, to our corporate headquarters in Mentor, Ohio, every employee is a stakeholder in Stratus’ success. This environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.

Job Summary: The Installation Manager is responsible for leading, training, scheduling, and managing installation and service personnel to ensure safe, efficient, and high-quality execution of field operations. This role oversees installation activities, equipment readiness, vehicle maintenance, and jobsite safety while serving as a key liaison between installation teams, project management, and sales. The Installation Manager plays a critical leadership role in driving safety compliance, operational excellence, and customer satisfaction across all installation projects.

Responsibilities

• Lead, train, schedule, coach, and support installation and service personnel to ensure consistent performance and adherence to company standards.

• Oversee the safe operation, maintenance, and readiness of installation vehicles, tools, and equipment.

• Conduct jobsite inspections to identify safety risks and ensure compliance with safety policies and procedures.

• Ensure crews consistently use required personal protective equipment (PPE) for all installation activities.

• Support site surveys, project planning, and estimating efforts as needed.

• Manage and oversee the installation and service of a wide variety of signage types, including interior and exterior applications.

• Ensure installation surveys, drawings, and work orders are accurately reviewed, interpreted, and executed.

• Supervise the proper loading, securing, and transportation of signage and materials to job sites.

• Ensure vehicle logs, inspection reports, and required documentation are completed accurately and on time.

• Oversee maintenance and safe use of installation equipment, including cranes, bucket trucks, scissor lifts, welders, torches, and hand tools.

• Review work orders prior to job departure to confirm required tools, materials, and hardware are available.

• Communicate effectively with sales, project managers, and field teams regarding scheduling, jobsite issues, and installation challenges.

• Perform pre-work safety assessments, including evaluation of power lines, ground conditions, and equipment setup.

• Direct crews to maintain clean, organized, and professional worksites.

• Ensure customer sign-offs and completion photos are obtained and properly documented.

• Attend required meetings, training sessions, and safety programs.

• Protect and responsibly manage all company assets, vehicles, and equipment.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.

• Minimum of 5 years of leadership or management experience overseeing sign installation teams.

• 6 - 7 years of hands-on experience in sign installation and service, including interior and exterior signage.

• Strong working knowledge of electrical, welding, crane operations, equipment operation, and jobsite safety practices.

• Ability to work at heights and in varying weather conditions year-round.

• Experience supervising crews using bucket trucks, cranes, scissor lifts, and related installation equipment.

• Strong organizational, problem-solving, and decision-making skills.

• Excellent communication skills with the ability to lead teams and collaborate cross-functionally.

• Detail-oriented with a strong work ethic and commitment to safety and quality.

• Ability to work independently with limited supervision while managing multiple priorities.

• Proficiency with basic computer systems and production or project-related software.

• Clean driving record required; CDL preferred.

• Journeyman or Apprentice Sign Electrician license (Texas) preferred; company support available for licensing.

Physical Demands & Work Environment

• Regularly required to stand, climb, balance, and use hands and tools.

• Frequently required to lift and move up to 50 pounds.

• Ability to work at heights, including rooftops and elevated structures.

• Exposure to outdoor environments and extreme weather conditions.

• High-noise work environments common.

Travel Requirements

This position is required to travel as an essential function of this role due to the need for in-person interaction with customers, field partners, and/or business stakeholders. Travel may include local, regional, or national destinations and may be conducted via automobile, air, or other modes of transportation. All travel must be pre-approved in accordance with company policy and conducted in compliance with applicable safety and expense guidelines.

Why Work With Us

• Supportive & Friendly Culture
• Manage national accounts for Fortune 500 companies
• Medical, Dental, Vision coverage options
• Flexible Spending & Health Savings Accounts
• Company paid Life Insurance
• 401k with Employer Contribution
• Company paid Short/Long Term Disability
• Generous Paid Time Off program + Holidays
• Career Growth Opportunities and Career Mapping
• Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program, Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendors

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