Support Team Associate I

Department/Unit:

Parking Operations

Work Shift:

Day (United States of America)

Salary Range:

$37,440.00 - $48,672.00The role of the Support Team Associate I in Parking Services is to greet and assist all who are entering any of the Medical Center’s parking facilities. The STA I will direct patients and visitors to the appropriate areas of the parking facility, as well as to various areas within the hospital. The STA I will also ensure that proper fees are collected and that employees are parked in the area that corresponds with the decal on their vehicle.

Essential Duties and Responsibilities include but are not limited to:
• Able to regulate flow of parkers into parking areas
• Able to report any illegally parked vehicle(s) to the Parking Office
• Able to direct visitors, patients or employees to the nearest Information Desk for assistance
• Keep track of parking availability in area assigned
• Assist with finding available parking spaces, as needed
• Perform accurate cashiering functions; to include processing transactions, reporting, and making deposits
• Willingness to perform other duties within Materiel Management, as assigned or required
• Responsible for maintaining a neat and clean work area

Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as outlined in the attached annual competency assessment. Where feasible, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the job’s essential functions.

Education:
High school diploma or equivalent (GED) preferred.

Experience:
Previous customer service experience preferred.

Communication Skills:
Able to communicate effectively on a wide range of issues with internal and/or external customers, initiate follow-up actions. Able to work with others to accomplish a task or goal, be flexible in work practices, procedures, and/or processes, work efficiently with others to find solutions.

Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Professional Skills:
Ability to be honest, punctual, and to perform the job in adherence to the highest standards of ethical conduct, as defined by the AMC Code of Conduct. Ability to be accurate in matters such as record-keeping and to use good judgment when performing job functions or when interacting with others. Ability to accept direction, carry out orders, to work cooperatively with others and to avoid the creation of unnecessary conflict. Ability to adhere to AMC’s policies and procedures, and to utilize AMC’s problem-solving processes for resolving grievances or disagreements. Willingness to be flexible in work practices.

Reasoning Ability:
Ability to independently organize and prioritize work to complete assignments in a timely manner and meet established guidelines. Ability to multitask and gather data from appropriate resources.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to probe, handle, or feel objects, tools, or controls, reach with hands and arms, and speak and hear. The employee will also be required to be outside during inclement weather.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
This job requires as an essential function that the employee be physically on-site as the work cannot be done from a remote location.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee may be subject to cold temperatures, rain, snow, wind and vehicle exhaust.
The noise level in the work environment is usually moderate.

Other Requirements:
All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any other job-related instructions given by their supervisor subject to reasonable accommodations.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.