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Client Director
Posted on 12/15/2022
Saline, MI, USA
Experience Level
Desired Skills
Customer Service
  • Extensive proven experience in client management, aligning account strategies to revenue opportunities
  • Credibility in developing new business, negotiating deals, and maintaining healthy C-Level relationships
  • Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations)
  • A validated track record of exceeding sales targets
  • Experience leading a virtual or matrixed team
  • Understanding of broad, macro-level business IT needs for a prospective client
  • Travel up to 50% (depending on geography/region)
  • Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow
  • Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams
  • Oversee growth of global accounts, including development and deployment of worldwide resources
  • Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
  • Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
  • Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time
Company Core Values
  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble