General Agent Services Operations Manager
Posted on 4/19/2023
Newfront Insurance

501-1,000 employees

Newfront is the modern commercial insurance brokerage.
Company Overview
Newfront's mission is to supercharge insurance professionals with technology. The company is building a technology-enabled insurance brokerage.
Seattle, WA, USA
Experience Level
Desired Skills
Customer Service
Public Speaking
Sales & Account Management
Operations & Logistics
Customer Success & Support
  • Minimum of 5 years of relevant work experience in operations, insurance, and/or technology industry
  • Previous management experience is required
  • Excellent communication skills: written, public speaking, and presentation preparation
  • Excellent telephone etiquette and customer service skills, professionalism, and tact
  • Works well with others in a fast-paced environment and is responsive to co-workers and colleagues
  • Ability to train, delegate, provide oversight, and give feedback
  • Excellent time management skills
  • Ability to learn and adopt new technology systems and software applications
  • Excellent at multi-tasking and flexibility to manage ever-changing priorities and deadlines
  • Ability to review internal/external deliverables to ensure accuracy
  • Intermediate project planning and management
  • Ability to forge relationships and build trust
  • Focus in employee benefits administration experience preferred
  • Manage, monitor and measure the day-to-day transactional outputs and adjust as needed to ensure performance expectations are met. This includes working with leadership to ensure that results are aligned with strategic initiatives
  • Be point of contact and responsible for the internal processing team and/or perform all transactions associated with enrolling new business, renewals, quoting, terminations, BORs, etc
  • Manage and act as first point of contact for all outsourced vendor partners to delegate tasks, complete operating procedures, training manuals, and invoicing. This includes setting a budget, managing costs, and identifying resource needs for the upcoming year
  • Notify the Advanced Professionals team and external stakeholders/clients of any issues regarding enrolling new business, renewals, quoting, terminations, BORs, etc
  • Optimize workflows and processes to ensure continuous improvement. This includes recommendations for process improvements and execution of those improvements
  • Ensure that all underwriting and business rules regarding enrolling new business, renewals, quoting, terminations, BORs, etc. are being are being executed correctly
  • Collaborate with our Newfront Technology team to ensure technology solutions support execution of underwriting and business needed for enrolling new business, renewals, quoting, terminations, BORs, etc
  • Provide valuable recommendations for technology improvements and solutions
  • Lead the monthly operations meetings with Carriers and Administrators, including process improvement recommendations for all parties