Full-Time
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Chisholm Chisholm & Kilpatrick
Compensation Overview
$43.8k/yr
Providence, RI, USA
Hybrid
Category
 Legal & Compliance (1) |
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Requirements
- High School degree required; Bachelor's degree or equivalent experience in a related field preferred
- Experience in client services, customer support, or a related field is a plus
- Excellent verbal and written communication skills with the ability to explain complex information clearly and empathetically
- Proven experience in conducting professional phone conversations and communicating sensitive or confidential information
- Ability to make sound judgments and decisions
- Detail-oriented with the ability to prioritize tasks and meet deadlines
- Comfortable working independently and as part of a team
- Proficiency in Microsoft Office, Outlook, and Adobe Acrobat
- Fluency in English; Bilingual in Spanish is a plus
- Ability to successfully obtain and maintain a Personal Identity Verification (PIV) card and required VA network access, which includes a government background check, is required for this position.
Responsibilities
- Professionally manage a high volume of phone calls and email correspondence with clients and their families providing status updates and answering questions
- Utilize internal systems to retrieve relevant information and provide accurate status updates
- Adeptly multitask to ensure efficient handling of client queries while maintaining a high level of professionalism
- Draft basic forms
- Draft written correspondence to clients and VA
- Update CCK's case management program files with all client conversations, pertinent correspondence, and information
- Attend training sessions as directed by the supervisor
- Assist with the training of new Client Advocate/Paralegals as needed
Desired Qualifications
- Experience in a law firm or legal case management systems is a plus
- Bilingual in Spanish is a plus