Full-Time

Customer Experience Onboarding Specialist

PosiGen

PosiGen

201-500 employees

Making solar energy affordable for families

Energy

$35,000 - $52,000

Bonus

Junior, Mid, Senior

New Orleans, LA, USA

Required Skills
Salesforce
Requirements
  • Bilingual in Spanish and English preferred
  • Salesforce experience is a plus
  • Able to work independently and prioritize workload
  • Ability to handle 30+ inbound/outbound phone calls and emails daily
  • Ability to accurately type 45 words/minute
  • Ability to adapt to a fast-paced, changing environment
  • Team player and problem solver a MUST
Responsibilities
  • Answer questions regarding PosiGen contractual obligations, system performance, and maintenance
  • Ensure customer concerns are correctly actioned, and all cross-functional teams are notified
  • Explain the terms of the lease as appropriate
  • Complete any administrative tasks as required for the efficient running of the department
  • Follow strict company policies and procedures at all times, ensuring that all requirements are met
  • Additional duties are required as needed

PosiGen is a pioneering company in the energy sector, democratizing access to solar power by offering affordable solutions to families traditionally priced out of the market. Their unique financial model not only empowers customers with energy cost control and potential financial freedom, but also contributes to environmental sustainability. With a culture centered around inclusivity and positive societal impact, PosiGen is leading the industry in making renewable energy accessible to all.

Company Stage

Series D

Total Funding

$491.1M

Headquarters

Saint Rose, Louisiana

Founded

2011

Growth & Insights
Headcount

6 month growth

10%

1 year growth

23%

2 year growth

54%