General Manager

Job Description

What we are looking for...

We are seeking for a talented General Manager who delivers exceptional hospitality to our guests; leads our team in a motivational, energizing and effective manner; and returns business results. 

Management

• Oversee the establishment, ensuring profitability and profit margins.
• Manage the daily operations of the establishment. Monitor and evaluate profitability. Develop and utilize dashboards to track business activity.
• Assess material and immaterial resources necessary for smooth operations.
• Organize the supply of materials, equipment, and provisions.
• Responsible for legal compliance and follow-up.

Business Development

• Be accountable for achieving the commercial, managerial, and financial objectives of the hotel.
• Prepare the budget and implement action plans to ensure profitability.
• Adapt flexibly, intelligently, and proactively to the needs of the business while anticipating future challenges.
• Continuously adjust the service offering according to customer trends.
• Conduct market and competitor analysis.
• Monitor and evaluate service quality.
• Implement promotional initiatives for the establishment.

Leadership & Communication

• Act as the hotel’s first “ambassador” with clients and local institutions.
• Ensure client satisfaction (guests, employees, and owners) and the quality of services offered.
• Supervise, lead, and manage a team of 400 employees while developing their skills.
• Assess training needs and implement actions accordingly. Handle recruitment and terminations.
• Lead meetings.
• Manage press relations and coordinate public relations.

Qualifications

What we are looking for...

• Language skills: Fluent in Spanish and English (additional Catalan/French an advantage).
• Industry experience: Minimum 10 years’ experience in upscale or luxury hospitality, with at least 5 years in senior leadership roles.
• Lifestyle expertise: Strong background in lifestyle or design-driven hotels, with a deep understanding of brand positioning, guest experience, and market differentiation.
• Operational excellence: Demonstrated success in managing large-scale hotel operations (rooms, F&B, events), ensuring high service standards and profitability.
• Turnaround track record: Proven experience in revitalizing underperforming properties, introducing creative concepts and initiatives that drive topline revenue growth, guest satisfaction, and team engagement.
• Commercial acumen: Strong grasp of financial performance, revenue management, and strategic business planning.
• Leadership: Collaborative, innovative, and results-oriented, with the ability to inspire diverse teams and foster a culture of creativity and accountability.
• Stakeholder management: Experience working with ownership groups, asset managers, and corporate teams, balancing strategic alignment with local execution.
• Entrepreneurial spirit with a passion for innovation and guest-centric experiences.
• Strong communication and interpersonal skills, able to represent the property with confidence in both local and international markets.
• Resilient, adaptable, and solution-driven, with the ability to thrive in a highly competitive and dynamic environment.