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Senior Client Services Specialist
Confirmed live in the last 24 hours
Remote • United States
Experience Level
Desired Skills
  • A minimum of 4 years of experience working in either ticketing operations or ticketing software services
  • Excellent communication skills - you are a collaborator who keeps a positive attitude even in the most challenging situations
  • Experience managing stakeholders at multiple levels within an organization
  • Experience building and maintaining client relationships for premier, enterprise-level brands both in person and remotely
  • Regular travel (minimum 3 days per week) to client site
  • Work closely with one or two key clients, forging strong relationships and an in-depth understanding of their operations
  • Work with the client to ensure smooth day-to-day ticketing operations, supporting their team, their managers, and their business
  • Advise on, implement, and monitor best practices to optimize the SeatGeek platform
  • Own and coordinate ticketing operation launches for premier Enterprise clients while meeting and exceeding client service level agreements
  • This includes, but is not limited to, season ticket renewals, relocations, new season schedule releases, pre-sales/on-sales, season deposits, packages & plans, playoffs, and standalone event pre-sales/on-sales (ie: a concert)
  • Coordinate client software version upgrades
  • Collaborate with Project Managers and Engineers to launch and service third party integrations such as access control, customized sales flows, customized data warehouses, and ticket distribution partners
  • Provide onsite event support as needed
  • Assist with software configurations
  • This includes, but is not limited to, event build, access control, tax and fee configuration, package & plan configuration, payment configuration, reporting requirements, online offers, and ticketing distribution partner setup, etc
  • Develop relationships with clients as a service contact for relevant projects and initiatives; Work with Project Managers, Program Managers, and organizational leaders on delivering results for SeatGeek Enterprise clients
  • Be a pioneer and thought leader in internal cross-functional collaboration at SeatGeek, which will include working with SeatGeek Product, CX, Sales, Product Support, and Engineering to deliver results for our SeatGeek Enterprise clients
Desired Qualifications
  • In the United States, the following is a plus: Live Events industry, MLS Activities, NFL Activities, Ticketing Industry, Ticket Resale, Ticket scanning, EMV Hardware, Ticket Printers, API based SaaS

201-500 employees

Mobile focused ticket platform
Company Overview
SeetGeek's mission is to enable rightsholders to reach more fans, and as a result, sell more tickets to new audiences by putting inventory into the hands of other companies. The company is building an online marketplace for entertainment.
  • Health insurance coverage
  • paid time off
  • Matching 401k program
  • Parental leave
  • Monthly ticket-purchase stipend for live events
  • Paid for subscriptions to services like One Medical, Ginger.io and Headspace
  • Team events
  • Flexible work environment - work remote or in the office as you please
  • Home office stipend
Company Core Values
  • Interfaces matter
  • Consumer advocate
  • Detail obsessed
  • Aligned DIY
  • Bold yet humble
  • Value time