Healthcare delivery is experiencing a major transformation.  Patients now expect access to care outside the walls of a hospital or doctor’s office.  They are calling for empowerment, seeking to play an active role in managing their health.

HRS is enabling this transformation across the United States.  Every day, our team creates discussions to make healthcare more accessible and effective.  The outcomes of these discussions improve the lives of countless patients each year.

Job Summary:

The Digital Health Advocate (DHA) position at HRS is an integral part of the business’s broader commercial team.  Members of the DHA team are responsible for speaking in support of and promoting interest in the use of digital technology to manage illness and promote wellness.

DHA team members are accountable for two key deliveries at HRS.  The team’s primary purpose is to generate net-new business opportunities for the Regional and Enterprise sales teams.  Secondarily, each DHA serves as the primary point of contact for assigned Customer Care accounts working to build trust, credibility, and long-term partnerships with existing customers.

The team delivers on lead generation responsibilities through two approaches to lead engagement.  Inbound lead nurturing and outbound lead generation.  Health Recovery Solutions is looking to add an Outbound Digital Health Advocate to our high-performing team.

What we offer:

• Generous uncapped commission and earning potential for driven, high performers
• A foundation for a successful, high-tech sales career and a proven path for career growth
• A robust tech stack, offering every tool you need to be successful:  Salesforce, SalesLoft, ZoomInfo, LinkedIn Sales Navigator, Atrium
• Competitive base salary commensurate with experience
• Fully remote position with flexible hours and working environment

• Unlimited PTO
• 3 months paid parental leave
• 100% paid medical plan
• Medical, dental, vision, disability, and life insurance packages to fit your needs
• High Deductible Health Plans backed by a self-funded Health Savings Account

• Flexible spending account for medical and commuter benefits
• 401(k) savings plan with company match

Personalities that excel in this role are:

• Mission Aligned – Those that wholeheartedly believe in or have witnessed the positive impact of in-home care delivery in a patient’s life.

• Curious & Empathetic – Those that consistently seek to understand before seeking to be understood.
• Team Oriented – Those that actively seek out opportunities to hele and collaborate with colleagues, understanding that no one succeeds alone.
• Driven – Those self-starters that thrive with minimal supervision, competing against themselves to be better than yesterday.

General Accountabilities (Daily, Weekly, Monthly):

• Be an HRS ambassador, able to effectively describe HRS’ vision and mission in a compelling manner.

• Work collaboratively with prospects and clients to establish successful telehealth and Remote Patient Monitoring (RPM) programs across the country.
• Learn about how remote care in home is transforming care delivery.  Develop expertise on industry trends, topics, and issues confronting care teams within HRS’ four, primary sites of care.

Primary Accountabilities - Lead Generation (Daily, Weekly, Monthly):

Lead generation activities will comprise 65-70% of the DHA’s time each month. 

• Ensures successful and consistent follow through of outbound prospecting and lead engagement processes, meeting and exceeding lead generating activity levels and individual KPI’s.

• Ensures critical lead qualification information is gathered and documented in Salesforce, and a pipeline of qualified leads are maintained in line with team goals and individual KPI’s.
• Maintains a high level of daily sales activity in line with established goals. This role will require a level of outreach activity in the range of 100-200* activities per day.
• Engages with, responds to, and qualifies/disqualifies self-sourced and marketing-sourced leads using the HRS qualifying process to better understand the prospect’s budget, authority, need, and timing (BANT) among other key qualifying pieces of information.
• Secures and sets qualified discovery conversations and demos for the sales team, creating sales qualified opportunities when appropriate.

Secondary Accountabilities - Customer Care (Daily, Weekly, Monthly):

Customer Care activities will comprise 30-35% of the DHA’s time each month.

• Serve as the primary point of contact for assigned customer care accounts, working to build trust, credibility, and long-term partnerships with existing customers.
• Advocate for client needs within HRS and ensure a high level of customer service is maintained.  
• Know when, where, and how to escalate within HRS and ease the impact of issues or concerns arising from assigned customer care accounts.

• Focus on and understand each customer’s goals, ambitions, and growth needs.  Align HRS’ internal customer resources to support these goals, ambitions, and needs when necessary.
• Partner with Sales Executives throughout the customer lifecycle driving positive net retention within assigned accounts.  This includes supporting client growth and renewal plans when appropriate.

Minimum Qualifications:

• Proficient in core MS Office product suite (Outlook, Word, Excel, PowerPoint)
• Proficient in web conferencing tools (Zoom, Microsoft Teams)

Minimum Competencies:

• Strong communication skills including active listening, oral, and written communication.
• Willingness to hop on the phone with new people every single day and explain the HRS value proposition, answer questions, ask qualifying questions, etc.
• Leverages marketing resources to create continued “buzz” among prospects.  This includes sharing relevant content and relying on industry expertise to offer relevant and helpful suggestions based on the prospect’s business need.
• Ability to work in a CRM environment with a high level of accuracy when capturing critical information (e.g., contact information, qualifying criteria, call notes, etc.)

• Learn, follow, manage, and monitor current processes to carry out responsibilities.
• Effectively collaborate with cross functional partners (e.g., Marketing, Revenue Operations, Sales Executives, etc.) to make the lead generation process more efficient and effective.

Preferred Qualifications:

• Bachelor’s Degree
• 1+ year working in a customer facing, commercial role (BDR, Sales, Client Success, etc.)

Intermediate proficiency with:  Salesforce, SalesLoft, ZoomInfo, Sales Navigator

Preferred Competencies:

• Possess a deep understanding of how to connect, communicate, and gain interest with self-sourced or marketing-sourced prospects via written and oral communication (phone outreach, email, LinkedIn, etc.)
• Ability to conduct discovery and qualification conversations over the phone, building trust and credibility with both customers and prospects while uncovering the critical information needed to create opportunities for the sales team:  Key players names, titles, contact information, business needs/pain, business requirements, etc.
• Demonstrated expertise on all HRS service offerings and applications with the ability to communicate how HRS’ solutions will solve the prospect’s problem(s) to get the sales process underway.

• Analyze processes and provide recommendations for improvements based on industry experience and client feedback
• Own and proactively drive improvement of the sales lead generation and management processes to ensure optimization.  Includes definition standardization and simplification of workflows and procedures.

About HRS:

HRS empowers the nation’s largest providers and payers to deliver care to patients across the care continuum - reducing readmissions, optimizing clinical workflow, improving patient satisfaction, and decreasing costs, all while ensuring patients and clinical teams are always in communication. Ranked #1 by KLAS for Remote Patient Monitoring in 2020, 2021, and 2022, HRS’ mission is to create a new standard of care by providing advanced telehealth and remote patient monitoring solutions.

We are backed by LLR Partners and Edison Partners, closed our Series C funding in 2021, and are excited for our continued growth in 2023 and beyond!

Creating a new standard of care requires passion, drive, and the desire to make health care accessible, efficient, and effective. HRS is an Equal Opportunity Employer, and we are proud to celebrate and foster diversity within our workplace. We do not discriminate based upon race, religion, color, national origin, gender, marital status, sexual orientation, gender identity, age, veteran status, physical or mental disability, or any other applicable legally protected characteristics.