Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

• Program Consulting
• Finance Consulting and Billing Services
• Applied Technology
• Outsourcing and Operations
• Strategy
• Project and Grants Management
• Assessments and Feasibility Studies

PCG is seeking a Team Lead to manage staff and project deliverables for child welfare agency Social Security disability advocacy and benefits management projects. The Team Lead is responsible for managing staff who perform day-to-day case development and management and will provide oversight of policy and procedures, monitoring work performance and quality of work, balance of staff workload size, and to identify appropriate resources and tools to support the success. In addition, the Team Lead will monitor project performance and timelines, facilitate client meetings, track deliverables, monitor project timelines, evaluate project metrics, provide client reporting, provide solutions to complex problems and support the project team.

• PCG is seeking a Team Lead to manage staff and project deliverables for child welfare agency Social Security disability advocacy and benefits management projects. The Team Lead is responsible for managing staff who perform day-to-day case development and management and will provide oversight of policy and procedures, monitoring work performance and quality of work, balance of staff workload size, and to identify appropriate resources and tools to support the success.  In addition, the Team Lead will monitor project performance and timelines, facilitate client meetings, track deliverables, monitor project timelines, evaluate project metrics, provide client reporting, provide solutions to complex problems and support the project team.

• Specific Responsibilities:

Specific Responsibilities:

• Successfully plan, implement, and monitor project plans.
• Manage and facilitate new hire and continuing education training.
• Monitor and implement process steps as defined under Standard Operating Procedures (SOP).
• Monitor, track and provide monthly/quarterly internal reporting.
• Monitor staff caseloads to ensure adequate staffing.
• Monitor quality of staff day-to-day performance.
• Work with Management to ensure project goals and expectations and being met and identify resolutions when necessary.
• General supervisory types of duties.

Required Skills:

• Ability to evaluate, coordinate and perform a complex set of planning, development, and administrative tasks.
• Experience with managing and supervising 6 to 10 staff
• Knowledge and understanding of the laws and regulations of SSI/SSDI disability processes and understanding of the relationship between SSI/SSDI and Medicaid/Medicare
• Familiarity with health care plans
• Ability to build and maintain working relationships with federal, state and county agency staff.
• Critical thinking and problem-solving skills
• Excellent written and verbal communications skills.
• Ability to work with a volume of claims and effectively prioritize the staff and workloads.

• The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

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As required by applicable law, PCG provides the following reasonable range of compensation for this role: $29.00-$34.00 per hour.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.