Security Control Room Operator

Job Description

• Continuously monitor security camera feeds, alarm systems, and other surveillance equipment to detect suspicious activity or security breaches throughout the hotel.
• Respond to security incidents promptly, including disturbances, trespassing, theft, or emergencies. Coordinate with on-site security associates and external authorities when necessary.
• Act as a communication hub for security personnel, management, and emergency services, ensuring the timely and accurate transmission of information during security incidents or emergencies.
• Monitor and control access to restricted areas of the hotel, including staff-only areas, through keycard systems, biometric systems, or manual logging of authorized personnel.
• Be prepared to take immediate action during emergency situations, including evacuations, fire alarms, medical emergencies, or natural disasters. Ensure emergency procedures are followed, and the situation is managed effectively.
• Oversee the functioning of alarm systems and respond to triggered alarms (e.g., fire alarms, intrusion alarms, panic buttons). Ensure the security systems are functioning properly and troubleshoot any malfunctions.
• Maintain accurate logs of all incidents, security breaches, system malfunctions, and any actions taken. Prepare daily reports summarizing security activity and incidents for review by management.
• Provide assistance in ensuring guest and associate safety by reporting any unusual activity or potential threats. Offer guidance and instructions to guests or associates during emergencies.
• Ensure the hotel adheres to all security and safety regulations, including local laws, industry standards, and hotel-specific protocols.
•  Assist in training new security control room operators and other hotel associates on security procedures, emergency protocols, and the use of security equipment.
•  Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property

Qualifications

• Previous experience in security or control room operations is preferred.
• Proficiency in operating CCTV and other security systems is required.
•  Strong verbal and written communication skills, with the ability to coordinate effectively with team members and external agencies.
•  Ability to stay alert and active during long shifts and respond quickly to emergencies.
•  Strong attention to detail and the ability to notice discrepancies in surveillance footage or reports.
•  Ability to make quick decisions and stay calm in high-pressure situations.
• The role may involve working in rotating shifts, including nights, weekends, and holidays.
•  The operator will be stationed in a security control room, closely monitoring systems and responding to incidents.