Quality Assurance/Control Supervisor

AGL is looking for a Quality Assurance/Control Supervisor to work in Fort Drum, NY.  The Quality Assurance Supervisor is responsible for developing, implementing, and maintaining a Quality Management System (QMS) that ensures compliance with ISO 9001:2015 standards and all applicable U.S. Army supply, maintenance, and transportation requirements. The QA Manager will oversee site quality processes, conduct audits, lead corrective and preventive actions, and collaborate with Army representatives, project leadership, and contractor personnel to ensure mission success and contractual compliance.

To join our team of outstanding professionals, apply today!

Responsibilities

Manages quality assurance activities. Implements, monitors, and interprets testing meant to verify quality or compliance of products or production processes, and suggests modifications meant to prevent defects in components or final products. Manages installs and validates testing equipment or procedures. Analyzes test results, and interprets data to produce reports detaining quality related trends. Comprehensive knowledge of the field's concepts and principles. Performs complex tasks typically following established processes. Leads and directs the work of other employees and has full authority for personnel decisions. Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies. Typically requires BA and 5-7 years.

Quality Management & Compliance

• Develop, implement, and sustain a QMS aligned with ISO 9001:2015 standards.
• Ensure all site operations (supply, maintenance, and transportation) are compliant with U.S. Army regulations, technical manuals, and contractual requirements.
• Maintain certification readiness and coordinate with external auditors during surveillance and recertification audits.

Auditing & Continuous Improvement

• Plan, schedule, and conduct internal quality audits across all site functions.
• Identify non-conformances, lead root-cause analyses, and track corrective and preventive actions.
• Promote a continuous improvement culture through metrics, performance monitoring, and best practice sharing.

Documentation & Records Control

• Establish and maintain controlled documentation, including SOPs, work instructions, and training records.
• Ensure documentation complies with both ISO 9001:2015 and U.S. Army contract requirements.
• Maintain accurate records of inspections, audits, corrective actions, and compliance reports.

Training & Awareness

• Provide ISO 9001:2015 awareness and quality training to contractor site personnel.
• Develop site-specific training programs to ensure staff understand quality requirements, inspection protocols, and Army standards.

Risk Management & Performance Monitoring

• Identify risks affecting mission performance and compliance; develop mitigation strategies.
• Track key performance indicators (KPIs) for quality across supply, maintenance, and transportation functions.
• Report performance data to Project Manager, Deputy Project Manager, and Government COR (Contracting Officer’s Representative).

Customer & Stakeholder Interface

• Serve as primary point of contact for quality-related matters with U.S. Army representatives.
• Support contract reviews, inspections, and acceptance testing in coordination with the Army.
• Ensure customer satisfaction by addressing quality issues promptly and effectively.

Physical Requirements & Work Environment

• Must be able to lift up to 50 lbs. and perform routine standing, walking, bending, and reaching tasks in warehouse and field environments.
• Must also meet all physical requirements necessary to perform assigned duties, including working in extreme heat or cold, high, or low humidity, blowing sand and dust, confined spaces, heights, and other inclement weather conditions.
• This position involves working both indoors and outdoors, periodic overtime, and exposure to heat, dust, cold, and adverse weather conditions.

Qualifications

• Bachelor’s degree in Quality Management, Logistics, Industrial Engineering, Business Administration, or related field (required). Master’s degree preferred.
• Minimum 5–7 years of quality assurance experience in logistics, supply, transportation, or maintenance operations.
• Experience working with U.S. Army contracts or military logistics support highly preferred.
• Certifications: ISO 9001:2015 Lead Auditor (preferred).
• ASQ certifications (CQA, CMQ/OE, or CQI) are a plus.
• In-depth understanding of ISO 9001:2015 QMS requirements.
• Familiarity with U.S. Army supply, maintenance, and transportation standards (e.g., AR 710-2, AR 750-1, AR 735-5, Defense Transportation Regulation [DTR], and applicable technical manuals).
• Strong analytical and problem-solving abilities.
• Excellent leadership and communication skills for interfacing with Army officials and contractor staff.
• Proficiency in MS Office Suite; experience with Army logistics IT systems (GCSS-Army, LMP, etc.) desirable
• Must have a REAL ID. 
• Must have a valid driver’s license.
• Must be able to obtain and maintain a Common Access Card (CAC).
• Must be able to obtain Tier1/ NACI (Public trust) background eligibility.
• Employees may be required to perform other duties as assigned.
• Basic proficiency in the English language (reading and writing).  
• Must receive a favorable background check and drug testing results.  
• Must be able to travel within the United States as required. This position may require up to 25% travel.  

Job ID

2026-24763
Work Type

On-Site
Pay Range

$100 - $104K
Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
Company Description

Work Where it Matters

Akima Global Logistics (AGL), an Akima company, is not just another operations contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At AGL, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, AGL provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, AGL delivers comprehensive supply, transportation, and maintenance services designed to optimize and maintain operations.

As an AGL employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.