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Technical Support Specialist
Posted on 3/17/2023
Washington, DC, USA • Remote
Experience Level
  • 2-3 years of experience working with customers in website technical support, or in a technical web analytics role
  • Experience or interest in B2B marketing, optimization, personalization
  • A strong collaborator and communicator that virtually everyone loves to work with
  • Intermediate knowledge of HTML, CSS, and JavaScript
  • Next-level project management and prioritization skills. Can stay organized and effectively prioritize the most important and urgent problems that need to be solved, while keeping the train moving on everything else
  • Someone who is energized by ambiguity and can create structure in a dynamic, fast-paced environment. A big plus for experience working at a high growth startup (series A-D)
  • An exceptionally high performance bar for oneself and everyone on the team. Unafraid to communicate what's working and what needs to change
  • A kind human who wants to build an extraordinary product, culture, brand and customer experience
  • Strong communication and technical know-how: You act as a bridge between folks with and without technical ability. You are a strong written and verbal communicator with engineers, marketers, and everyone in between
  • You love a good system: You will be team member #2 on the Support team, and we have a lot of systems to build :) You aren't afraid to jump into an ambiguous system and bring order to chaos
  • Collaborates well cross-functionally: You understand and empathize with cross-functional partners. You work with CX to understand customer issues and help your CX partners uplevel their own technical skills. You also know how to be a good partner to engineering and product by troubleshooting as much as you can on your own, and learning from every ticket that is submitted (for yourself as well as institutionally for the team)
  • You are joining a rocketship! We are backed by Sequoia Capital, Y Combinator and CMOs from some of today's fastest-growing tech companies including AngelList, Carta, Gong, Hopin, Salesforce, and Snowflake. We are growing incredibly fast and about to hit another inflection point. The potential is unreal. Join and you'll see what we mean
  • You will create a name for yourself by getting to work with and support some of the fastest growing companies in B2B SaaS
  • You will get exposure to real business problems every company faces (growth) that you can take with you to start your own company (or to help scale another)
  • You will have fun, plain and simple. There is a reason our first company value is that work should feel like play
  • You will experience a new way of working. Our team is fully distributed across North America and the EU. But we come together as a company for quarterly offsites (usually in super fun places like Hawaii and Salt Lake City). This combination of experience-based work is a competitive advantage we plan on leaning into
  • Troubleshoot and resolve customer technical issues, working closely with product and engineering
  • Help customers implement and troubleshoot more technically advanced experiences (you will use your knowledge of CSS, HTML, and JavaScript as a superpower!)
  • Partner with Customer Growth Strategists to identify the most common questions from customers, and write informative and engaging help docs to scale our support

11-50 employees

Website conversion & marketing company
Company Overview
Mutiny is building a privacy-first conversion platform that every company can use to grow faster. Mutany's mission is to convert more leads by targeting unique audiences on your site and showing them the most relevant version of your content without engineers or data scientists.
Company Core Values
  • Work should feel like play
  • Faster always wins
  • Stir the pot, regularly
  • Do the right thing when no one’s watching
  • All hands on deck
  • Live in the world you want to change