Director of Maintenance Dispatch @ Brookfield Properties

Operations & Logistics (2)
,

Operations & Logistics (2)

Location

Charleston - 997 Morrison Drive, Suite 402

Business

Our Growth, Your Opportunity

At Maymont Homes, our success starts with putting residents first. We’re expanding to bring clean, safe, attractive, and affordable housing to more families across new markets. With over 20,000 homes, multiple build-to-rent communities, and more on the horizon, we’re not just a leader in the single-family rental space, we’re a company that truly cares about the people and communities we serve.

As a division of Brookfield, Maymont Homes is growing fast and making an impact. Join us to shape a brighter future for our residents while advancing your career with a purpose-driven team.

Job Description

Primary Responsibilities: The Director of Maintenance Dispatcher is primarily responsible for overseeing the efficient execution of maintenance tasks across a large portfolio of single-family rental properties, ensuring high levels of resident satisfaction, compliance with safety regulations, and the optimization of operational performance.

Skills & Competencies:

8+ years of experience in maintenance management, preferably within the single-family rental industry.
Proven experience managing large volumes of work orders and maintaining high levels of operational efficiency.
Strong background in managing a geographically dispersed team of maintenance technicians, contractors, and virtual assistants.
Extensive experience in fleet vehicle management and vendor relations.
Expertise in general IBC building codes, health and safety regulations, and maintenance tasks for single-family homes (plumbing, electrical, HVAC, flooring, appliances, landscaping, irrigation).
Experience with Salesforce, SiteCapture, and other maintenance management systems preferred.
Ability to analyze and report on operational data to drive performance improvements.
Strong understanding of Section 8 compliance, Lead, and Occupancy Inspections.
Proven ability to lead, develop, and motivate a diverse team across multiple regions.
Excellent communication skills, both written and verbal, to interact with residents, staff, contractors, and other stakeholders.
Strong organizational and time-management skills with a keen attention to detail.
Experience with disaster planning and execution, including tracking and coordination of emergency response.
Certifications in building codes, plumbing, electrical, HVAC, or other related trades a plus.
PMP or other project management certifications are a plus.

Essential Job Functions:

Manage Maintenance Volume:

Oversee and manage the processing of approximately 3,000 work orders per month, ensuring timely and quality service delivery.

Team Management & Development:

Lead and develop a high-performing team of trade specialist, dispatch teams, and virtual assistants.
Monitor staffing ratios to ensure optimal performance and efficiency.
Provide leadership, training, and performance management for team members across multiple regions.
Foster a positive work environment that promotes collaboration, growth, and high morale.

Operational Efficiency:

Utilize Salesforce and SiteCapture to manage work orders, monitor team performance, and track maintenance requests.
Develop and implement strategies to optimize Fleet/Tech utilization and improve KPIs such as service request surveys, move-in surveys, emergency work orders, and days to complete work orders.
Collaborate with field construction teams to develop maintenance and turn technician hybrid role, where appropriate
Analyze maintenance operations to identify opportunities for improvement, cost reduction, and efficiency gains.

Resident Experience:

Prioritize resident satisfaction by ensuring quick response times, quality service, and seamless communication throughout the maintenance process.
Oversee after-hour call management and ensure resident needs are met in a timely and efficient manner.

Compliance & Safety:

Ensure compliance with all relevant regulations, including Section 8, Lead, and Occupancy Inspections.
Monitor and ensure adherence to IBC building codes, rental property health and safety regulations, and other applicable local and federal requirements.
Coordinate disaster planning, execution, and tracking for maintenance operations during emergencies.

Contract Management:

Oversee the development, execution, and management of maintenance contracts, ensuring vendor performance meets company standards.
Negotiate and maintain relationships with external contractors and service providers to ensure cost-effective and high-quality services.

Strategic Analysis & Reporting:

Provide operational analysis and reports on key performance metrics, including service KPIs, open work orders, cost per work order, and technician performance.
Identify trends and develop strategies to improve operational efficiency, technician performance, and customer satisfaction.

Technology & Systems Management:

Leverage Salesforce, SiteCapture, and other relevant tools to manage maintenance workflows, track performance, and report on results. In conjunction with the technology teams, help develop new systems as needed including system requirements, role requirements, and general policy and procedure refinement.
Ensure virtual assistants, call center teams, and dispatch teams are utilizing systems effectively.
Other duties, as assigned by supervisor or leadership team.

Key Metrics & Responsibilities:

Oversee and manage the processing of approximately 3,000 work orders per month, ensuring timely and quality service delivery.
Develop and implement strategies to optimize Fleet/Tech utilization and improve KPIs such as service request surveys, move-in surveys, emergency work orders, and days to complete work orders.

Physical Requirements:

Must be able to work in office as regularly scheduled - Capable of working extended hours, including evenings, weekends and holidays as necessary.
Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone.
Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.
Position may involve sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
Must have finger dexterity for typing/using a keyboard.

Environmental Requirements:

Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays.
Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Why work for Maymont Homes ?

Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!

Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.

Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.

Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT

Director of Maintenance Dispatch

Maintenance Management

Brookfield Properties

Simplify's Take

What believers are saying

What critics are saying

What makes Brookfield Properties unique

Your Connections

Benefits

Growth & Insights and Company News

6 month growth

1 year growth

2 year growth