Full-Time
Technical Customer Service Representative
Updated on 8/12/2026
FOX
1,001-5,000 employees
Designs and markets high-performance suspension systems
No salary listed
Company Does Not Provide H1B Sponsorship
Coldwater, MI, USA
In Person
 Customer Experience & Support (1) |
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- A high school diploma or General Educational Development credential is required.
- A technical background in vehicle mechanics and vehicle function is required.
- A strong technical understanding of products and vehicles is required.
- The ability to read product prints is required.
- Effective and professional written and verbal communication skills are required.
- Meticulous attention to detail and accuracy are required.
- The ability to establish and meet deadlines is required.
- Strong organizational and time management skills are required.
- The ability to work well under pressure and thrive in a fast-paced environment is required.
- Analyze, troubleshoot, and resolve technical issues related to installation, warranty, product fit, and other customer concerns.
- Take incoming technical service calls from customers.
- Listen to customers and analyze issues to resolve technical questions or problems.
- Communicate with customers in a professional and respectful manner.
- Return customer calls, emails, and other required follow-up communications efficiently.
- Work with customer service and sales teams to ensure customer needs are met.
- Monitor forums for technical-related topics.
- Collaborate with research and development on engineering and common customer service issues.
- Comply with all local, state, and federal laws and compliance requirements.
- Understanding of suspension systems.
Fox Factory Holding Corp. designs, engineers, and markets high-performance suspension products for mountain bikes, e-bikes, on-road and off-road vehicles, trucks, and specialty vehicles. Its two segments are Specialty Sports Group, which sells front forks and rear shocks for mountain bikes and e-bikes, and Powered Vehicles Group, which supplies suspension systems for various vehicles. The products absorb and dampen impacts to improve ride quality, handling, and overall vehicle dynamics, and are sold through OEMs, distributors and dealers, as well as direct to consumers in some cases. The company grows by expanding its product portfolio and brands through acquisitions such as Marzocchi, Race Face, and Easton Cycling, with a goal of broadening geographic reach and enhancing rider and driver experiences.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Scotts Valley, California
Founded
1974
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Simplify's Take
What believers are saying
- July 2026 launched Transfer Neo E-Optimized for Specialized Levo 4 and Levo Evo.
- Q1 2026 revenue rose 3.9% to $368.7 million, beating guidance.
- Ford Raptor Black Ops and 1,050-horsepower packages extend margins into 2027.
What critics are saying
- Q1 2026 gross margin fell to 28.9% from tariff pressure and mix.
- Fox Factory targets $50 million savings after divesting Phoenix AAG and pruning Marucci.
- A prolonged cycling slump or Raptor dependency turns FOX into a restructuring story.
What makes FOX unique
- Fox Factory Holding Corp. owns premium suspension brands across bikes and off-road vehicles.
- Its 2026 platform spans FOX 38, DHX Live Valve Neo, and Transfer Neo.
- Specialized integration on Transfer Neo E-Optimized deepens OEM lock-in for eMTB launches.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
401(k) Retirement Plan
401(k) Company Match
Professional Development Budget
Company News
Fox Factory reported second-quarter 2026 revenue of $358.1 million, down 4.5% year-over-year but at the high end of guidance. Adjusted EBITDA reached $45.5 million, approximately $5 million above the top of its guided range. The company raised its full-year sales outlook whilst maintaining its $50 million cost-savings target. It captured over $25 million in gross savings during the first half. However, incremental input-cost inflation is running nearly $20 million above plan, driven by tariffs, commodities, freight and fuel costs. Chief Financial Officer Dennis Schemm said about $15 million of additional pressure is expected in the second half. Gross margin fell to 30.6% from 31.2% year-over-year. The company expects margin expansion in the second half as cost savings increase and pricing initiatives advance.
Smart's tiny EV, Zoox robotaxi, and a dealer scandal: Friday's automotive headlines. 6 August 2026 The automotive world continues to spin in unexpected directions this Friday, August 7, 2026, with news that spans from tiny electric vehicles to high-tech robotaxis and a surprising scandal in the dealer network. It's a week that underscores both the industry's bold innovations and its real-world challenges. While manufacturers are pushing boundaries with new designs and technologies, they're also grappling with issues like trust, ethics, and the realities of consumer expectations. From a mural campaign in Melbourne to an electric truck with 37-inch tires, today's headlines paint a vivid picture of where the automotive landscape is heading - and what it might look like when Yourcarsold get there. Smart unveils its teeny EV with a mural campaign in Melbourne. Smart has officially revealed the design for its upcoming teeny EV, the #2, which will make its debut in Paris. The announcement comes with a splash of creativity - literally - with a large mural campaign in Melbourne that's setting the stage for the vehicle's international release. The Smart #2 is intended to be a compact, efficient urban electric car that targets younger consumers and city dwellers who are looking for an affordable and eco-friendly alternative to traditional vehicles. It's part of the brand's broader strategy to reposition itself as a modern, forward-thinking automaker with a focus on smart mobility solutions. Zoox robotaxi goes driverless - but at a premium price. Zoox has made headlines again with its latest robotaxi concept, which skips the human driver entirely. The company is positioning this fully autonomous vehicle for a premium market segment, suggesting that it's aiming to be more of a luxury ride-sharing experience than a mainstream service. While the idea of driverless vehicles has been around for years, Zoox's latest move indicates a growing confidence in the technology and its commercial viability. However, with a price tag likely higher than current Uber or Lyft services, the question remains: can consumers justify paying more for a fully autonomous ride? Nissan promotes Matthew Weaver to chief designer. Nissan has promoted Matthew Weaver, who previously led the iconic Juke design team, to chief designer, signaling a new direction for the brand's styling. This move comes as Nissan is aiming to reinvigorate its design language and align it with evolving consumer tastes, especially in the electric vehicle segment. Weaver's promotion suggests that Nissan values innovation and bold design decisions, which are key ingredients in differentiating the brand in a competitive market. Ram and Fox Factory showcase high-performance truck concepts. Ram and Fox Factory have collaborated on some impressive high-performance truck concepts, including one featuring massive 37-inch tires on the TRX. These trucks aren't just about power - they're about pushing the limits of what's possible in off-road performance. With these kinds of upgrades, Ram is catering to a segment that demands not only capability but also style and exclusivity. It's clear that truck enthusiasts are looking for more than just basic functionality; they want vehicles that make a statement. SRT turbocharges a six-cylinder engine to rival V8s. SRT has demonstrated its engineering prowess by turbocharging a six-cylinder engine to rival supercharged V8s in a Jeep. This isn't just about performance - it's about efficiency and power. With fuel economy concerns on the rise, manufacturers are finding innovative ways to deliver high performance without sacrificing efficiency. SRT's approach shows that it's possible to have your cake and eat it too - powerful performance with better fuel economy. Dealer scandal: parts theft leads to serious consequences. On a more sobering note, a recent scandal involving a Minnesota city's police camera network has spilled into the automotive world. A dealer was caught stealing customer parts, leading to significant consequences that are being closely watched by industry stakeholders. This incident highlights ongoing issues within the dealership ecosystem and underscores the importance of trust and integrity in customer relationships. As the industry shifts toward digital platforms, these kinds of ethical failures can have far-reaching implications. Chery outperforms Honda and Mazda in Britain. China's Chery is making waves in Britain by out-selling both Honda and Mazda combined. This achievement shows that global automakers are increasingly competing for market share on a worldwide scale. Chery's success in the UK market signals growing consumer interest in value-driven, well-designed vehicles from international brands - especially when they offer competitive pricing and features. EV range anxiety and political commentary. Despite some political commentary from Donald Trump referring to EV range anxiety as a "disease," the automotive industry continues to make strides in battery technology and charging infrastructure. These developments suggest that while there may be vocal critics, the shift toward electrification is gaining momentum. The industry's resilience in the face of criticism is a testament to its commitment to innovation. What this all means for car enthusiasts. Today's automotive news reveals a landscape that's more dynamic than ever. From the sleek designs of Smart's teeny EV to the cutting-edge technology of Zoox's robotaxi, enthusiasts are witnessing a wide range of innovations. Meanwhile, traditional powerhouses like Ram and SRT continue to prove that performance isn't going anywhere, even as the industry shifts toward electrification. The dealer scandal reminds Yourcarsold that behind every new car is a human element - trust, integrity, and ethical business practices matter more than ever. For car lovers, this is an exciting time to be alive: the future of driving is being redefined, one headline at a time.
FOX introduces the Transfer Neo E-Optimized. FOX expands its electronic dropper lineup with the new Transfer Neo E-Optimized, an electronically actuated dropper post that connects directly to an e-bike's power supply for unlimited power and seamless integration. FOX Transfer Neo E-Optimized dropper post. Designed specifically for modern eMTBs, Transfer Neo E-Optimized features adjustable travel, up to 240mm of drop, low stack height, an ergonomic lever, and intuitive app connectivity, making it the ultimate electronic dropper solution for e-bike riders. Transfer Neo E-Optimized will initially be available exclusively for the Specialized Levo 4 / Levo R / Levo Evo - Specialized retailers will be able to support the complete installation process for customers wanting to upgrade their bike. Additional applications for other popular drive units are currently in development for launch in 2027. Unlimited power. By tapping directly into the e-bike drive system, Transfer Neo E-Optimized eliminates battery management and ensures the post is always ready to perform. Adjustable and connected. Like the analog MY26 Transfer, the new E-Opt post features adjustable travel for a personalized fit - you can adjust it down 25mm in 5mm increments. In addition, the post can be accessed through the FOX Bike App for an intuitive digital experience, including integrated service tracking. Proven Transfer Neo performance. Paired with the Transfer Neo lever, riders benefit from exceptional ergonomics and precise actuation, delivering effortless control on every ride. With unlimited power, integrated connectivity, and class-leading adjustability, Transfer Neo E-Optimized brings the next evolution of electronic dropper performance to eMTB riders everywhere.
Ridetech releases bolt-on GM SUV suspension lowering kit. July 17, 2026 Installing a new GM SUV suspension sometimes leaves you between two choices. Either comfort or aggressive styling. A modern Cadillac feels great off the lot, but the tall factory ride height leaves room for visual improvement. Dropping a full-size sport utility vehicle requires specific components to maintain proper handling characteristics. Thanks to Ridetech, there's actually a way to tackle this hurdle. The new HQ Series coilovers fit 2021 to 2026 Chevrolet Tahoe, Suburban, GMC Yukon, Yukon XL, Cadillac Escalade, and Escalade ESV models. Installing this kit lowers the vehicle 1 to 3 inches below the stock height. Engineers recommend a 2-inch drop to achieve the best overall ride geometry. Ridetech made sure that its new HQ coilover system can help improve the aesthetic and performance of GM's full-size SUV platform without compromising on ride quality. The entire system also features a completely bolt-on installation process requiring zero welding. Looking closer at the hardware, the manufacturer partnered with Fox Factory to develop impact-forged aluminum-body monotube shocks. This specific GM SUV suspension upgrade outperforms standard twin-tube shock technology. Drivers can easily tune their ride quality using a 24-position rebound damping knob located on every single unit. Adding to the high-performance nature of the kit, Ridetech installed some premium Hyperco springs. These springs are high-tensile steel that can deliver a consistent spring rate at all four corners. Lowering a heavy truck throws the factory alignment far out of specification. Ridetech includes tubular front upper control arms to correct the camber, caster, and ball-joint angles. The package also provides a rear adjustable upper control arm to keep the back wheels aligned properly on vehicles lowered beyond two inches. Builders can install this hardware on both two-wheel-drive and four-wheel-drive configurations. Finishing the build, the brand suggests matching the new stance with 24x10-inch wheels wrapped in 305/35/24 tires. Dropping a large family hauler gives the chassis a much more aggressive profile on the street. A dedicated GM SUV suspension eliminates the harsh bouncing associated with cheap lowering springs. Because of this kit, lowering a modern Escalade or Tahoe makes daily driving much more enjoyable for the person sitting behind the steering wheel. A 2015 Camaro Z/28 swaps its LS7 for a 904-hp Whipple-supercharged LSX, creating one of the wildest fifth-gen Camaros ever built. Josh Leatherwood LS & LT power - straight to your inbox. Get the latest feature builds, tech, and performance stories from LSX Magazine. Get it delivered FREE every week.
Fox Factory revs up the F-150 Raptor with 1,050 horsepower. June 19, 2026 From the jump, the Ford F-150 Raptor has carried a bit of Fox Factory DNA as part of its suspension. Now Fox Factory Vehicles is leaning into that heritage with its latest package, the Black Ops Raptor, a truck that layers military-inspired styling, upgraded capability, and available four-digit horsepower onto Ford's already formidable performance pickup. Available on both the standard 3.5-liter EcoBoost-powered F-150 Raptor and the supercharged V8-powered Raptor R, the Black Ops package elevates the truck's capability and presence without compromising the attributes that made the platform successful in the first place. Every Black Ops Raptor receives a suspension leveling kit, 18-inch Method off-road wheels, and 37-inch premium all-terrain tires. Matching body-color fender flares and front FORD grille accents give the truck a more integrated appearance, while power running boards improve accessibility. Fox Factory Vehicles also developed proprietary pre-runner front and rear bumpers that add both function and visual impact. The front bumper integrates auxiliary off-road lighting and a skid plate for added protection when the terrain gets rough, while the rear bumper incorporates LED lighting to improve visibility during recovery situations or low-light trail work. Black exhaust tips, custom graphics, Black Ops badging, and numerous detail enhancements complete the exterior transformation. Inside, the Black Ops treatment continues with custom leather seat upholstery, Black Ops trim accents, branded floor mats, interior storage solutions, and serialized identification badging. The upgrades create a more exclusive ownership experience while retaining the comfort, technology, and everyday practicality expected of a modern Raptor. Performance tuned. The company says every truck undergoes vehicle-system recalibration before delivery and retains factory warranty coverage. In addition, Black Ops-engineered components are backed by a three-year/36,000-mile warranty, giving buyers the confidence that comes with a professionally engineered package rather than a collection of aftermarket parts. For customers starting with the standard twin-turbocharged Raptor, Fox Factory Vehicles offers an optional Whipple 3.5-liter EcoBoost Performance Package. The upgrade combines a larger-volume Mega Cooler intercooler, a high-velocity enclosed airbox with a high-flow filter, and a performance calibration designed to improve throttle response and shift behavior. The result is an output of up to 600 horsepower, giving the EcoBoost-powered truck extra punch while maintaining the broad torque curve and versatility that have made the platform so popular. As impressive as the EcoBoost package may be, the truck that truly headlines the Black Ops lineup is the Black Ops Raptor R. Ford's flagship performance truck already arrives from the factory with a supercharged 5.2-liter V8, Fox Live-Valve internal bypass shocks, and enough performance to blur the line between off-road truck and muscle car. Fox Factory Vehicles takes that formula several steps further by combining the company's Black Ops package with an available Whipple supercharger upgrade that pushes output into four-digit territory. Every Black Ops Raptor R comes with a Borla performance exhaust, but buyers seeking maximum performance can add the optional Whipple upgrade. Utilizing a Whipple supercharger and proprietary calibration, the package is rated at up to 1,050 horsepower on 93-octane fuel while retaining a completely stock engine and factory exhaust system. That output places the truck in elite company, rivaling dedicated supercars while still offering the utility and off-road capability expected of a modern Raptor. Special operations. Supporting hardware includes a Black Ops Green powder-coated Whipple supercharger and intake manifold, a performance aluminum heat exchanger, an open-air intake system with a high-flow filter, a carbon-fiber intake tube, upgraded spark plugs, and fresh 5W-50 motor oil. The package also adds "Supercharged" hood badges and a fuel-door label indicating that 93-octane fuel is preferred, with 91-octane fuel the minimum requirement. Making use of that power, the Black Ops Raptor R can tackle rough terrain at speed, tow a trailer, commute comfortably, and still deliver plenty of thrills when the road opens up. It pushes that concept even further. With available 1,050-horsepower output, advanced Fox suspension technology, 37-inch tires, and warranty-backed confidence, it represents one of the most extreme interpretations of Ford's high-performance off-road truck formula yet. To learn more about the Black Ops Raptor lineup, available options, and other specialty builds, visit the Fox Factory Vehicles website for complete details. OBS 1988-1996 Bronco and F-150 builds are hotter than ever. New ProCharger supercharger kits boost these rides with serious power. Steve Turner Blue oval muscle in your inbox. Build your own custom newsletter with the content you love from FordMuscle, directly to your inbox, absolutely FREE!