Business Support Analyst – Open to hiring at the Senior level @ Wellmark

Business Support Analyst – Open to hiring at the Senior level

Posted on 3/31/2023

INACTIVE

1,001-5,000 employees

Mutual insurance provider

Company Overview

Wellmark's mission is making health care better. The company is committed to being a trusted, innovative, and inclusive leader focused on improving the health of the people and communities it serves.

Locations

Des Moines, IA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Customer Service

Communications

CategoriesNew

IT & Security

Customer Success & Support

Requirements

Associate's degree or equivalent work experience
2+ years of business analysis, systems, configurations, or related experience; OR 3+ years' health insurance operations experience (e.g. claims, customer service, membership & enrollment, etc.). Includes 2 years' proven subject matter expertise across multiple market segments, products, benefit plans, contract language, or insurance rules and regulations
Ability to perform, document, and or guide others through a series of related steps and takes action to improve existing conditions and processes
Ability to identify issues or inconsistencies; obtains relevant information, relates and compares data from different sources and identifies alternative solutions
Proficient written and verbal communication skills with the ability to clearly and concisely communicate to team members and stakeholders. Ability to facilitate conversations with varying audiences
Ability to intellectually learn and grow through the mentoring of experienced Business Support Analysts
Proactive self-starter with effective time management skills and the ability to independently organize and prioritize projects/initiatives or tasks. Flexible and adaptable to change
Analytical problem-solving skills and attention to detail; ability to identify and approach complex problems from different angles and apply technical knowledge to policies/procedures
Proven efficiency in Microsoft Office Suite
Associate's degree
Understanding of health insurance concepts

Responsibilities

This is a non-IT role that is a part of Wellmark's Operations division

Job Description

In this role you will support systems/applications for multiple business areas; includes analysis of low to moderate complexity system or process changes to provide business requirements for necessary modifications. Establish and execute test cases to identify defects and assess the quality of system solution deliveries. Coordinate and communicate with team members and stakeholders to improve and arrive at a positive member experience supporting Wellmark’s strategies. Assist with coaching and mentoring of team members.

**This is a non-IT role that is a part of Wellmark’s Operations division.

Qualifications

Required:

Associate’s degree or equivalent work experience
2+ years of business analysis, systems, configurations, or related experience; OR 3+ years’ health insurance operations experience (e.g. claims, customer service, membership & enrollment, etc.). Includes 2 years’ proven subject matter expertise across multiple market segments, products, benefit plans, contract language, or insurance rules and regulations
Ability to perform, document, and or guide others through a series of related steps and takes action to improve existing conditions and processes
Ability to identify issues or inconsistencies; obtains relevant information, relates and compares data from different sources and identifies alternative solutions
Proficient written and verbal communication skills with the ability to clearly and concisely communicate to team members and stakeholders. Ability to facilitate conversations with varying audiences
Ability to intellectually learn and grow through the mentoring of experienced Business Support Analysts
Proactive self-starter with effective time management skills and the ability to independently organize and prioritize projects/initiatives or tasks. Flexible and adaptable to change
Analytical problem-solving skills and attention to detail; ability to identify and approach complex problems from different angles and apply technical knowledge to policies/procedures
Proven efficiency in Microsoft Office Suite

Preferred:

Associate’s degree
Understanding of health insurance concepts