Business Support Analyst – Open to hiring at the Senior level
Posted on 3/31/2023

1,001-5,000 employees

Mutual insurance provider
Company Overview
Wellmark's mission is making health care better. The company is committed to being a trusted, innovative, and inclusive leader focused on improving the health of the people and communities it serves.
Des Moines, IA, USA
Experience Level
Desired Skills
Customer Service
IT & Security
Customer Success & Support
  • Associate's degree or equivalent work experience
  • 2+ years of business analysis, systems, configurations, or related experience; OR 3+ years' health insurance operations experience (e.g. claims, customer service, membership & enrollment, etc.). Includes 2 years' proven subject matter expertise across multiple market segments, products, benefit plans, contract language, or insurance rules and regulations
  • Ability to perform, document, and or guide others through a series of related steps and takes action to improve existing conditions and processes
  • Ability to identify issues or inconsistencies; obtains relevant information, relates and compares data from different sources and identifies alternative solutions
  • Proficient written and verbal communication skills with the ability to clearly and concisely communicate to team members and stakeholders. Ability to facilitate conversations with varying audiences
  • Ability to intellectually learn and grow through the mentoring of experienced Business Support Analysts
  • Proactive self-starter with effective time management skills and the ability to independently organize and prioritize projects/initiatives or tasks. Flexible and adaptable to change
  • Analytical problem-solving skills and attention to detail; ability to identify and approach complex problems from different angles and apply technical knowledge to policies/procedures
  • Proven efficiency in Microsoft Office Suite
  • Associate's degree
  • Understanding of health insurance concepts
  • This is a non-IT role that is a part of Wellmark's Operations division