Full-Time

Enterprise Customer Success Manager

Confirmed live in the last 24 hours

Trolley

Trolley

51-200 employees

Payment processing solutions for businesses

Fintech

Senior, Expert

Halifax Regional Municipality, NS, Canada

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Data Analysis
Requirements
  • 10+ years in consultative account management and 5+ years in Customer Success for B2B SaaS, managing large mid-market accounts; experience in financial services, SaaS payment automation, or internet economy/music royalties is a plus.
  • Strong communication, interpersonal, and presentation skills, with experience conducting product demos and training sessions.
  • Analytical mindset, using data to drive decisions and improve customer success, with strong problem-solving, negotiation, and commercial skills.
  • Proven success in customer retention, proactively mitigating churn for at-risk customers.
  • Exceptional written and spoken English, with experience working with SaaS business/enterprise applications.
  • Detail-oriented, organized, able to multitask and prioritize in dynamic environments, and a confident, proactive team player.
  • Familiar with CRM best practices (Salesforce preferred) and proficient in Google Apps (Gmail, Docs, Calendar).
Responsibilities
  • Manage a portfolio of high-value, complex customers, acting as their strategic partner and trusted advisor.
  • Become a solution expert to instate a high level of customer confidence in you and our Trolley solutions.
  • Gain a deep understanding of our customers’ operational workflows and use cases to provide more tailored and impactful client guidance.
  • Drive engagement across multiple customer stakeholders by understanding their unique goals/business outcomes, and supporting their internal change management process during implementation/onboarding.
  • Actively monitor adoption, analyze data, and industry trends, to implement strategies that drive value.
  • Collaborate with internal teams to resolve issues and advocate for customer needs.
  • Identify and pursue up-sell and cross-sell opportunities by aligning solutions with customer needs, driving growth and ensuring success.

Trolley.com provides payment solutions for businesses, including small to medium-sized enterprises, freelancers, and large corporations. Its platform simplifies the process of sending and receiving payments globally, allowing businesses to manage their financial transactions more easily. Trolley's services include automating payment workflows, ensuring secure transactions, and offering features for tax compliance and recipient management. The company generates revenue through transaction fees and may offer premium features for larger clients. Trolley differentiates itself from competitors with its user-friendly interface, strong security measures, and comprehensive customer support. The goal of Trolley.com is to deliver reliable and efficient payment solutions to help businesses save time and reduce complexity in their financial operations.

Company Stage

Series B

Total Funding

$29.9M

Headquarters

Westmount, Canada

Founded

2015

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-7%

2 year growth

40%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recognition on Deloitte's Technology Fast 50 and Fast 500 Awards highlights Trolley's rapid growth and industry impact.
  • The introduction of Trolley Plus and DAC7 Compliance products demonstrates the company's commitment to innovation and addressing evolving market needs.
  • Strategic partnerships, such as with CD Baby, expand Trolley's reach and enhance its credibility in the market.

What critics are saying

  • The highly competitive fintech sector requires Trolley to continuously innovate to maintain its market position.
  • Reliance on transaction fees means revenue is directly tied to the volume of transactions, which can be volatile.

What makes Trolley unique

  • Trolley's user-friendly interface and robust security measures set it apart in the highly competitive fintech market.
  • The company's transparent incident history and system status updates build trust and reliability among users.
  • Trolley's comprehensive support resources and focus on tax compliance and recipient management offer added value to businesses.

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