Test Manager

Responsibilities:

• Maintain, update, implement, execute, and manage a Test framework/methodology for the following:
  • Planning and Execution
  • Verification and Validation of Requirements, Evaluation Criteria, Success Criteria, Metrics, Operational Level Agreements, and Service Level Agreements
  • Installation, Structural, Configuration, and Infrastructure Testing
  • Operations and Maintenance Testing
• Participate in and assist with the facilitation of ad-hoc and recurring meetings pertaining to test management.
• Manage the logistics, such as scheduling and meeting planning, venue reservation, setting agendas and taking meeting minutes.
• Update and maintain a TM plan, policies, processes, and procedures that reflect ITIL best practices. 
• Maintain and enhance the Rational Tool Suite (Rational JAZZ) in support of TM.
• Update, measure, analyze CSF and KPI, and design and generate metric reports.
• Update status and performance reports for staff and senior management.
• Update broadcast messages and presentations, and conduct briefings to address program changes, highlight key events and program results.
• Update training plans and training materials for TM and conduct training on a scheduled and ad hoc basis.
• Provide individualized instruction for IT staff and contractors on the TM key process areas, associated templates and procedures.
• Enhance, operate and maintain TM system/tools and interfaces with other tools (e.g., Change, Problem, Configuration, Release, and Incident Management Systems).
• Identify opportunities to (continuously) improve, schedule and implement improvements at predefined intervals and on an ad-hoc basis.
• Follow the test processes for operations and maintenance releases.
• Use and revise the TCM&G Program Office’s Enterprise Test Team (ETT) documents and templates, as needed.
• Facilitate the test initiation and test planning activities.
• Perform test execution by executing test cases and scripts provided by the application support teams and documenting any issues and defects discovered during testing.
• Provide test results reporting and analyses.
• Facilitate test execution by scheduling and managing ETL resources and gathering and storing test assets in accordance with ETL Provisioning Procedure.
• Maintain test measurements and monitoring to improve the efficiency and effectiveness of system validation.
• Automate and maintain a library of test models, test cases, test scripts and test data that can be re-used.
• Ensure testing is integrated into the project service lifecycle so defects may be detected and removed as soon as possible thus reducing incidents in production.
• Establish a risk-based testing approach aimed at reducing risk to the business.

Required Skills & Experience:

• Bachelor’s degree from an accredited college or university in any Business field or Information Technology-related fields; or relevant experience
• Familiarity /Experience in ServiceNow
• A minimum of 7 years of combined experience with leading enterprise test management initiatives, including, but not limited to, DevOps/DevSecOps, script development, cloud testing, test automation, and test service management
• 7+ years related work experience in testing and evaluation.
• Experience in government program integrated test philosophy, test regulations, and coordinated test, and evaluation program.
• Experience in developing policies and procedures for testing and evaluation.
• Good presentation and communications skills across multiple levels of the organization, including senior management. 
• Must be able to articulate messages across a variety of audiences.
• Self-driven and ability to work independently.
• Have great degree of technical understanding and literacy.
• Strong customer service, analytical, research, interpersonal and problem-solving skills required.
• Working knowledge of MS-Office products for Windows including Word, Excel, Visio, Project and SharePoint.
• Ability to obtain and maintain a Public Trust

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